International Student Advisor
Location : San José
Categories : Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Working independently under the general supervision of the Director of International Student and Scholar Services and receiving work direction from the Assistant Director of International Student Advising, the International Student Advisor (ISA) provides direct service to students in F-1 and J-1 status as part of a dynamic team serving over 4000 international students.
The incumbent offers administrative and technical support, helps with facilitating programming, interacts with faculty, administrators, staff, and off-campus agencies.
These areas often overlap in the fulfillment of responsibilities. This is a fast-paced position supporting one of the key strategic goals of the College of Professional and Global Education in creating a global ethos and helping with the internationalization of the campus.
Advise Students with academic and personal concerns
Provide one-on-one and group advising to F-1 and J-1 students with respect to the maintenance of legal immigration status and employability.
Process paperwork for F-1 and J-1 students benefits, such as OPT and CPT, as well as Changes of Status, Reduced Course Loads, Extensions of Program, Academic Training etc.
Provide administrative and technical support in the sunapsis data management system
Plan, coordinate, and present workshops and information sessions to communicate F-1 and J-1 student immigration regulations and SJSU policies to international students and campus constituents
Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO) by maintaining in-depth knowledge of Department of State and Department of Homeland Security rules and regulations
Knowledge, Skills & Abilities
Thorough knowledge of U.S. government immigration regulations; immigration advising methods, procedures, and practices; and SEVIS
Advanced knowledge of databases (i.e. sunapsis, ISSM, PeopleSoft, etc.) and computer programs
Ability to use judgment to independently analyze and interpret regulations pertaining to F-1 and J-1 students and to develop creative solutions to complex cases
Ability to advise students individually and in groups on routine matters
Must possess excellent customer service and public relations skills
Excellent oral and written communication skills. Organizational, planning, and multitasking skills
Cross-cultural sensitivity and ability to work well with individuals from a variety of cultural, ethnic, religious, and linguistic backgrounds
Attention to detail
Ability to maintain confidentiality of student record information and to appropriately handle sensitive communication with students, faculty, staff, and external agencies
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience
Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
Master’s degree in International Education, Higher Education Administration or International Relations, Global Studies preferred
One year of F-1 and / or J-1 immigration advising and DSO / ARO working experience and / or one year of experience advising international students
Experience with USCIS regulations
Experience with SEVIS procedures
Experience maintaining student data and records in a database, such as sunapsis, ISSM, etc
Student service advising experience in a University setting
Experience interacting with individuals in a cross-cultural environment
Classification : Student Services Professional III
Anticipated Hiring Range : $5,042 / month - $5,492 / month
CSU Hiring Range : $4,691 / month - $6,683 / month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .