Company OverviewWe are Proximity a TenPearls Company, dedicated to provide specialized outsourcing technology services to clients in the USA and Canada.
Our main operation is based in San Jose- Costa Rica, and we have a second delivery center in Lima, Peru. Job SummaryThe Product Delivery Manager is a customer-facing role that works directly with some of our most distinguished customers.
You will work closely with stakeholders and other product management teams nurturing long-lasting relationships and exceeding customer expectations.
You'll engage with customers using project and product management skills to help customers build products across multiple platforms and develop custom solutions utilizing SDLC and agile best practices.
Responsibilities and Duties+ Your day will be spent between Client Management, Team Management, and Product Management : + Guide project meetings and other client engagements to meet customer expectations+ Communicate effectively with both large and small teams of internal and external project stakeholders to set and manage client expectations and timelines throughout the project.
Prepare and deliver frequent updates, maintaining positive customer relationships and ensuring a positive customer journey+ Prepare status updates with key milestones and deliverables, next steps, risks, and project timeline.
Manage timeline and scope ensuring customer expectations are met+ Communicate difficult / sensitive information tactfully and resolve or escalate issues in a timely fashion.
Lead daily, weekly, and monthly internal meetings with team members and internal stakeholders.+ Provide transparency to senior leadership and work with design, development, information security, and other product management teams+ Develop product roadmap with external stakeholders+ Manage product development using software development best practices+ Gather requirements and document user storiesQualifications and Skills+ 2-5 years of experience.
Experience working in a services environment preferred.+ 2 years working with custom web and mobile solutions.+ Experience working with offshore teams a plus.
SCRUM certification highly desired.+ Experience working in an agile environment.+ Knowledge of JIRA or other project management software.
Experience managing the project lifecycle for large corporate clients.+ Experience building products across multiple platforms.
Experience working with product management, engineering, and external parties to design and develop technology solutionsBenefits we offer : + Medical Insurance (Costa Rica) / EPS (Peru)+ Work from home+ Flexible Schedules+ Amazing organizational culture+ Challenging projects using the latest technologies with clients from the US and Canada+ Online Courses from Udemy and Pluralsight+ Internal training in Technology and soft skills.Powered by JazzHR