Commercial Excellence Manager
Escazu, Costa Rica
hace 5 horas


The Commercial Excellence Manager leads the New Commercial Strategic Business Model enabling transformation through :

  • Partnerships with commercial Customers network in CAC mainly by creating joint value growth plans.
  • Maximizing Digital enabled solutions.
  • Connecting with Pfizer key business areas.
  • Lead the Commercial Excellence and NAMs teams.
  • This role is the main connection between the commercial Customers and the Pfizer Go To Market Model. The manager is expected to evaluate trends, identify opportunities and lead project implementation synchronizing a One Pfizer approach, standardizing among different Therapeutic Areas and ensuring projects are aligned to improve the Customer Experience.


  • Lead the New Commercial Transformation Agenda aligned with prioritized Strategic Partners in our commercial customers CAC Network.
  • Lead network optimization by simplifying and consolidating business across the Region.
  • Identify digital transformation opportunities and ensure end to end solutions are aligned with the different business areas and implemented with partners.
  • Serve as a respected and trusted point of contact between Pfizer business key areas and our main commercial customers to implement new business opportunities in tenders, access, portfolio agreements, commercial initiatives, digital solutions and other growth driven initiatives.
  • Conducts in depth analysis of market trends, data and qualitative driven insights and how they affect the business, stimulating discussion for development of new alternatives in search of more consistent results.
  • Development of joint value plans with Strategic Commercial Partners and ensure those plans are endorsed by Senior Management on a periodic base.

    Sales and Business teams (NAMs, HRs, HSPs, SHPs)

    Reporting to : Commercial Director

    Commercial Director


  • Bachelor Degree in Pharmacist or related discipline
  • Additional management qualifications such as MBA or similar will be a plus
  • Minimum 7 years of experience in Pharmaceutical Industry
  • At least 7 years in Sales, KAM, Commercial, Marketing or similar type roles preferred
  • Fluency in both written and spoken English language

    Indicate the technical skills required and / or preferred, as applicable.


  • Understanding of industry communication trends and best practices
  • Market Commercial knowledge in private and institutional channels
  • Distribution Pharmaceutical Industry network knowledge
  • High ability to analyze data and perform scenarios as solutions proposals
  • Demonstrated experience developing and delivering significant levels of new consulting business and / or securing opportunities for add-on work within established client relationships
  • Knowledge on computer software such as PowerPoint, Excel, Word
  • Ability to develop strategies, challenge status quo & influence internal and external customers
  • Project Management skills
  • Strong Analytical Skills
  • Ability to prioritize frequently
  • General understanding of key therapy
  • Ability to lead cross-functional team and demonstrate influence leadership

  • Effective communication skills to outline issues and solutions
  • Negotiation & influencing skills
  • Decision making
  • Ability to operate with significant autonomy
  • High level of integrity, transparency of discussion
  • Manage multiple demands of a matrixed organization
  • Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

    Bus Dev & Strategic Planning

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