Azure/Office 365 Engineer
Costa Rica
hace 4 días

General Summary :

The Systems Engineer ITS is responsible for the Microsoft Enterprise Systems technology. In this role you will work with cross-

functional teams and own projects to support the development of IT processes, drive improved IT delivery, lead standardization efforts, and overall operational excellence.

Principal Duties and Responsibilities :

Enterprise IT Program

  • Support Enterprise Technology processes, functions, and team capability
  • Design, build, test, pilot and deploy projects
  • Design solutions that are architected to security best practices and ensure controls are adhered to, in order to provide a reduced threat landscape
  • Provide support within a Follow the Sun model for IT Operations
  • Support alignment with internal customers when delivering technology services
  • Maintain Enterprise Technology Services

  • Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2008-2019
  • Execute root cause identification for incident resolution
  • Identify and execute process improvements
  • Support project plan(s) and resource requirements
  • Support solutions and establish metric / reporting for both technical and non-technical stakeholders
  • Collaborate and cultivate needed knowledge to ensure timely, accurate response to cyber threats
  • Problem Management & Resolution

  • Act as an escalation point for the Service Desk and complex ticket resolution
  • Deliver world class execution and customer service for problem resolution
  • Help lead enhancement efforts for alerts, responses, automation, and overall monitoring of enterprise systems
  • Proactively enhance system uptime through managing reoccurring issues and trouble areas
  • Work with other groups to ensure continuity and coverage of the enterprise systems
  • Other duties as assigned
  • Job Requirements :

  • BS in Computer Science, Information Systems, related field or equivalent work experience
  • 3+ years of experience as a Systems Engineer
  • Good understanding of Information Systems within a Microsoft Infrastructure environment
  • Customer service-oriented with ability to interact and communicate effectively with end users
  • Working experience with the following Microsoft Platforms or technologies :
  • oWindows Server 2008 2019

    oActive Directory Domain Services

    oActive Directory Federation Services (SSO / SAML, Relying party trusts)

    oActive Directory Certificate Services (PKI)

    oMicrosoft Exchange 2010-2019

    oOffice 365 (Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams)

    oMicrosoft Azure (Active Directory, Infrastructure, Conditional Access, and migration of workloads to the Azure Cloud

    oMicrosoft Intune

    oSystem Center Configuration Manager experience is a plus but not required

    oSystem Center Operations Manager experience is a plus but not required

  • Good planning / problem solving skills with a strategic focus
  • Good written and verbal communication skills
  • Good analytical and troubleshooting skills
  • Good reporting, project management, and documentation skills
  • Good time management and organizational skills
  • Team player with ability to build relationships, influence, and execute team goals
  • MCSA / MCSE certifications strongly preferred
  • May be required to work outside of normal business hours with minimal notice and guidance
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

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