Collections Associate Team Member
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 3 días

POSITION SUMMARY

Contacts customers with low level of complexity and small account balances to secure payments and maximize receivable recoveries while providing "best in class" customer service with routine supervision.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Manages individual portfolio queue to acceptable department requirements.
  • Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
  • Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines.
  • Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns / solutions
  • Conducts routine research of account history (usage, payment history, subscriptions, and subscription contracts) and check all available computer systems to determine the appropriate action necessary for successfully handling customer problems and inquiries.
  • Analyzes individual situations and make decisions based upon established departmental guidelines with daily / routine supervision.
  • QUALIFICATIONS

    EDUCATION / EXPERIENCE :

  • High school diploma
  • REQUIRED KNOWLEDGE / SKILLS :

  • Advanced English written, and oral skills are required (test will be done before setting up an interview)
  • Ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
  • Cultural sensitivity a must.
  • Basic understanding of collections processes and regional practices
  • Strong PC skills, particularly Excel and Word
  • Strong learning aptitude and agility
  • Requires good negotiation skills within prescribed guideline.
  • Highly motivated, task oriented and able to work independently in a fast-paced environment.
  • Ability to maintain confidentiality of sensitive information.
  • Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?

    At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.

    We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

    At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

    Sound exciting? Join us and help shape the industries that move society forward.

    Accessibility

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

    More information about Thomson Reuters can be found on .

    Locations

    Lagunilla de Heredia-Costa Rica

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