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Oracle Cloud Infrastructure combinesthe elasticity and utility of public cloud with the granular control, security,and predictability of on-premises infrastructure to deliver high-performance,high availability and cost-effective infrastructure services.
This job is about supporting OracleLinux and Virtualization mainly on Oracle's Cloud Infrastructure (OCI/OCI-C)covering also IaaS, PaaS, SaaS, VPNaaS, Engineered Systems, Cloud at Customer and/oron-premise systems.
This position is for remote customersupport of Oracle Linux (https://www.oracle.com/linux) on Oracle Cloud (https://cloud.oracle.com/iaas)and/or on-premise. The team’s primary responsibility is to diagnose, debug andresolve customer reported issues on Oracle Linux family of products, working inpartnership with Cloud Operations team, customers, other support teams anddevelopers. The team members continually exercise and grow diverse skills, asthey deliver the highest quality support possible to customers.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Other Locations:CR-CR,Costa Rica-Santa Ana
Job Type:Regular Employee Hire