Linux Support Engineer
Oracle
Santa Ana, CR,Costa Rica, CR
hace 5 días
Job Description - Linux Support Engineer (20000J76)

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Preferred Qualifications

Oracle Cloud Infrastructure combinesthe elasticity and utility of public cloud with the granular control, security,and predictability of on-premises infrastructure to deliver high-performance,high availability and cost-effective infrastructure services.

This job is about supporting OracleLinux and Virtualization mainly on Oracle's Cloud Infrastructure (OCI/OCI-C)covering also IaaS, PaaS, SaaS, VPNaaS, Engineered Systems, Cloud at Customer and/oron-premise systems.

JobDescription

This position is for remote customersupport of Oracle Linux (https://www.oracle.com/linux) on Oracle Cloud (https://cloud.oracle.com/iaas)and/or on-premise. The team’s primary responsibility is to diagnose, debug andresolve customer reported issues on Oracle Linux family of products, working inpartnership with Cloud Operations team, customers, other support teams anddevelopers. The team members continually exercise and grow diverse skills, asthey deliver the highest quality support possible to customers.

RequiredQualifications/Skills

  • Caring attitude
  • Good customer interaction and communication skills.
  • Strong listening skills.
  • Strong analytical and troubleshooting skills
  • Strong written and verbal communication skills in English
  • Customer focused with a pro-active and responsive approach
  • Self-learning
  • Knowledge of Oracle Linux, RedHat, CentOS, SUSE/SLES, Ubuntu and/or other Linux platforms
  • Experience managing and troubleshooting Linux servers in production settings
  • Basic knowledge of Linux networking (network services, samba, NFS, SSH, NTP, configuration, bonding, VLANs, tuning, general diagnostics)
  • Good system diagnosis skills (kdump, vmstat, sar, iostat, mpstat, loadavg, /proc filesystem)
  • Familiarity with systemd, kernel modules, sudo, user management
  • General exposure to Linux storage components (mpath/multipathing, md, LVM, filesystems)
  • Linux package management (rpm, yum/dnf)
  • AdditionalQualifications/Skills

  • Empathic awareness
  • Good negotiation skills
  • Ability to express and describe complex situations in a simple and effective way
  • Ability to summarize a detailed conversation in a brief and clear way
  • Decision making in ambiguous situations
  • Excellent knowledge of the Linux OS internals (syscalls, kernel threads, memory management, slabcache, hugepages, OOM, run queues), particularly networking (sockets, buffers, windowing)
  • Experience in diagnosing network configuration issues and network performance (ifconfig, ip, BPF, netstat, ss, TCP, UDP, tuning, routing, traceroute)
  • Desired experience in network packet analysis and troubleshooting (tcpdump, wireshark etc.)
  • Exposure to Linux authentication (pam.d, openldap etc.)
  • General Linux security awareness (SELinux)
  • Knowledge and experience with IPSec, SWAN, DHCP, NAT, IPv6, Firewall technologies (iptables/firewalld)
  • Knowledge of network routing protocols (e.g. BGP, RIPv2, OSPF)
  • Experience with enterprise grade storage systems (SAN, NAS, RAID)
  • Filesystem diagnosis and troubleshooting (ext4, btrfs, xfs, ocfs2 etc.)
  • Experience with Linux storage management (dm, mpath, udev, LVM)
  • Knowledge with XWindows, Linux desktop GUI (KDE, Gnome etc.)
  • Linux printing (PPD, CUPS)
  • Experience with Linux server clustering (Corosync/Pacemaker, RHCS, Oracle Clusterware)
  • Experience with Virtualization and Cloud (Public or Private) Infrastructures
  • Experience in Azure or AWS based Cloud Architecture and migration is a plus
  • Experience working on remote management systems like ILOM, IMM, DRAC etc.
  • Experience working in Linux containers (Docker, LXC, Kata) and orchestration technologies (Kubernetes) (Cloud Native)
  • Experience working on OpenStack

  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

    Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

    Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

    Job

    :Support

    Location

    :MX-MX,Mexico-Guadalajara/Zapopan

    Other Locations

    :CR-CR,Costa Rica-Santa Ana

    Job Type

    :Regular Employee Hire

    Organization

    :Oracle
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