Purpose : Handling of corporate credit card program administration and all employee related activities for Roche Services & Solutions Americas in Costa Rica.
Reports to : T&E Services Manager Direct reports : None Key Administrative Responsibilities The corporate card administrator handles day-to-day operational functions for the corporate card program, promotion of the P-Card and T-Card program and adheres to the established Service Level Agreements.
Candidates will work closely with the end-user community, the p2p helpdesk, corporate credit card manager to ensure alignment of priorities, goals and related activities.
This position includes but is not limited to the following tasks :
Processing P-Card and T-Card applications (follow process for credit card approvals)
Verify and confirm credit card training has been completed
Monitor credit card usage and notify travel services
Upload P-card and T-card applications into CitiManager
Update systems (example : FileMaker) to indicate application has been sent to Citibank for processing
Process P-Card and T-Card maintenance forms, limit increases, restriction lifts
Monitor shared mailbox and ticketing tool to effectively communicate and follow up with employees to take training and applicable Managers to approve
Effectively and appropriately handle customer service calls Key Reporting Responsibilities
Suspension / Cancellation process
Generation of credit card usage reports
Suspicious audit activity
As with most accounting and finance positions, this position may require overtime during typically busy seasons (quarter-end, year-end), during project
implementation and occasionally when additional coverage is required to meet business priorities. Qualifications
Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
Effective and professional verbal and written communication skills with a focus on customer service
Accuracy and attention to detail with proficiency in data entry
Excellent customer service skills
Excel proficiency (v-lookup, pivot tables)
Displays initiative and demonstrates a strong work ethic
Strong problem solving skills - able to proactively identify issues and provide solutions and recommendations.
Knowledge of related technology systems (ServiceNow, SAP and Concur experience is desired)
Knowledge of Finance Shared Services and operational accounting processes
Ability to perform work with limited direction and guidance
Previous customer service, P-Card and / or procurement background desirable
Experience with FileMaker, SAP, Google suite, ServiceNow, CitiManager and Workday
Language requirements : Spanish and English (must).
Associate Degree or equivalent work experience Experience of
2+ years experience in an operational T&E role
2+ Experience in credit card administration role Roche is an equal opportunity employer. Business Support, Business Support >
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