Travel & Expense Corporate Credit Card Administrator
1311 Roche SSC Americas
San Rafael, SJ, CR
hace 1 día
source : equest

Purpose : Handling of corporate credit card program administration and all employee related activities for Roche Services & Solutions Americas in Costa Rica.

Reports to : T&E Services Manager Direct reports : None Key Administrative Responsibilities The corporate card administrator handles day-to-day operational functions for the corporate card program, promotion of the P-Card and T-Card program and adheres to the established Service Level Agreements.

Candidates will work closely with the end-user community, the p2p helpdesk, corporate credit card manager to ensure alignment of priorities, goals and related activities.

This position includes but is not limited to the following tasks :

  • Processing P-Card and T-Card applications (follow process for credit card approvals)
  • Verify and confirm credit card training has been completed
  • Monitor credit card usage and notify travel services
  • Upload P-card and T-card applications into CitiManager
  • Update systems (example : FileMaker) to indicate application has been sent to Citibank for processing
  • Process P-Card and T-Card maintenance forms, limit increases, restriction lifts
  • Monitor shared mailbox and ticketing tool to effectively communicate and follow up with employees to take training and applicable Managers to approve
  • request
  • Effectively and appropriately handle customer service calls Key Reporting Responsibilities
  • Suspension / Cancellation process
  • Generation of credit card usage reports
  • Suspicious audit activity
  • As with most accounting and finance positions, this position may require overtime during typically busy seasons (quarter-end, year-end), during project
  • implementation and occasionally when additional coverage is required to meet business priorities. Qualifications
  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
  • Effective and professional verbal and written communication skills with a focus on customer service
  • Accuracy and attention to detail with proficiency in data entry
  • Excellent customer service skills
  • Excel proficiency (v-lookup, pivot tables)
  • Displays initiative and demonstrates a strong work ethic
  • Strong problem solving skills - able to proactively identify issues and provide solutions and recommendations.
  • Knowledge of related technology systems (ServiceNow, SAP and Concur experience is desired)
  • Knowledge of Finance Shared Services and operational accounting processes
  • Ability to perform work with limited direction and guidance
  • Previous customer service, P-Card and / or procurement background desirable
  • Experience with FileMaker, SAP, Google suite, ServiceNow, CitiManager and Workday
  • Language requirements : Spanish and English (must).
  • Portuguese (desirable)

  • Associate Degree or equivalent work experience Experience of
  • 2+ years experience in an operational T&E role
  • 2+ Experience in credit card administration role Roche is an equal opportunity employer. Business Support, Business Support >
  • Administrative Support

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