Technical Accounts Manager - AppSec
Micro Focus
San Jose, Costa Rica
hace 4 días

Job Description :

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and / or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry / market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Responsibilities :

  • Is usually the Principal Consultant who analyzes and develops enterprise technology solutions.
  • Provides the technical direction required to resolve complex issues to ensure the on-time delivery of solutions that meet customer expectations.
  • May need to develop new methods to apply to situations.

  • Provides advanced technical consulting and advice to proposal efforts, solution design.
  • Provides consulting advice to customer senior IT leadership and sets strategic direction for customers based on the company's solutions and products.
  • Education and Experience Required :

  • 2-5 years of professional experience and a Science or equivalent degree in computer science or related area of study.
  • Knowledge and Skills :

  • Demonstrates ability to develop solutions that can be used at multiple customer sites to enhance the availability, performance, maintainability and agility of their enterprise.
  • Develops reusable solutions and workarounds that are innovative and demonstrate a deep technical knowledge of the affected products, processes, and the customer environment.
  • Breadth of knowledge covers additional business units, third parties, competitors, and business drivers.
  • Recognized as an advanced subject matter expert of IT product.
  • Has performed troubleshooting across a number of significant multi-vendor products.
  • Ability to operate and present at all levels, and in public forums, to facilitate business discussions, and controls and leads those discussions.
  • Demonstrates ability to represent the whole organization within a customer sales presentation, conveying the benefits of working with the business.
  • Ability to lead production of proposals, working across departments, for complex customer solutions. Able to lead, coach and mentor others in consulting skills.

  • Demonstrates ability to develop and win new opportunities through application of consulting skills.
  • Ability to relate risks and challenges with other client efforts.
  • Ability to develop detailed project plans and work breakdown structures.
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