Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Visit us at www.accenture.com.
This position will process all received requirements in a timely and accurate manner, per the assigned transaction process.
Perform month-end related activities.
Process all received requirements in a timely and accurate manner (per the SLA and KPI).
Assure that all requests to be processed have the right approvals and follow the procedure and polices.
Report daily metrics.
Proactive and constant communication with Team Lead to ensure process stability and requirements compliance.
Knowing and following the escalation path when needed (dispute or resolution).
Actively support the implementation of best practices within the department.
Assist with ad hoc projects assigned from time to time.
Handle customer service queries internally.
The person in this position must maintain a positive working relationship between the internal customers and the requestors.
READ MORE OF THE JOB DESCRIPTION
One year of experience working in a Shared Service Center in the OTC cycle are required for this position.
Experience dealing with customers over the phone.
Intermediate Excel skills.
Should have basic knowledge of ERP.
Possible Academic Background :
Studies related to Finance, business administration or Accounting.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.