Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe is looking for an experienced Engineering leader to take Adobe's Customer Experience Services function to the next level.
Your focus is to be a strong people leader managing the development team, partnering with business stakeholders to understand business problems, develop and deliver the right technology solutions and maintaining existing technologies for B2C and B2B customers.
You will also be responsible for implementing engineering best practices and in evaluating newer technologies that will help us deliver a world-class Customer Support experience for our customers.
Your knowledge of the customer support experience landscape and industry trends will be vital for this role.
Your experience and proven record of delivering SaaS and on-premise solutions will be necessary to be successful in this dynamic, high-impact position.
What you'll Do
First be a customer advocate. Look at every problem and our solutions in the eyes of our customers, be it internal or external.
Interact with key business stakeholders, BSAs, Architects, Program Managers, and other IT teams to develop strong working relationships
Be a strong people leader and manage a team of U.S based employees
Collaborate and work closely with your offshore peer engineering managers as well as offshore teams to deliver projects
Leads one or more Agile scrum teams in the successful design, development, implementation, and maintenance of software applications
Manages performance; attracts and retains talent; leads team that results in high-impact project deliverables.
Ensure projects meet time and budget constraints while ensuring the specifications are met
Keeps up to date on industry trends in the Customer Experience technology space especially in the SaaS technologies.
Manage technology vendor relationships and hold them to Adobe standards of performance
Demonstrated ability to learn new technologies quickly
What you need to succeed
Must have 5+ years in a managerial / leadership role within the software industry and experience building and directly managing teams of individual contributors
Bachelor’s degree or higher in Computer Science, Software Engineering, or similar field
Experience managing and delivering business and technology transformation initiatives in a matrix environment.
Experience with CRM technologies (preferably Microsoft Dynamics CRM) and other Customer Support technologies.
Experience in delivering AI / ML based projects
js, Node.js, middleware, REST APIs
A great sense of self-awareness, accountability, and the drive to succeed
Ability to multi-task and drive parallel projects and distributed teams with tight deadlines
Instilling and maintaining total commitment to quality and operational excellence in every area you impact.
Strong degree of comfort presenting to and working with executives and their teams
Ability to see the big picture while focused on short-term objectives and deliverables (strategic focus)
Proven ability to manage external partners and vendors