Research Associate
Moody’s Corporation
San Jose, Costa Rica
hace 6 días

Job Description

  • Work independently to conduct Email outreach campaigns, navigation support for Marketo / Salesforce users & ad-hoc and standard reporting for the ICM engagement, including management and rating group specific requests
  • Documentation of support processes & FAQs
  • Work with project team to implement changes / clarifications to the process, template changes, etc.
  • Conduct testing for Maintenance & Enhancement releases
  • Provide error-free output on standard and complex tasks and achieve the targets efficiently
  • Qualifications

  • BA / BS in business, finance, management or similar field
  • 1-3 years of professional relevant work experience, preferably working in a financial institution, with credit and / or research knowledge
  • Knowledge and experience of with Marketo is desired
  • Client engagement experience is desired
  • Experience in CRM tools such as Salesforce along with reporting and dashboards is a plus
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