Provide technical support services for end users or partners of Experian Health solutions. The Product Delivery Specialist will provide implementation and support services for multiple products to include evaluation and coding of client specific rules as well as play an active role in refining and delivering quality assurance testing (QA).
As a Product Delivery Specialist, the candidate will be expected to respond to both internal and external requests via multiple support ticket tracking systems.
Primary responsibility is support of Experian Health’s patient scheduling product. This will require analysis of a client’s change request, determine if sufficient information was submitted and update the client’s configuration.
Analytical capabilities and the ability to craft logical expressions will be key to the candidate’s success.
Travel will not be required.
Provide technical support for internal and external customers of EHC software solutions. Duties will include configuration, and ongoing support as well as delivery of defined QA results.
Ensure that change requests include all required information, and the proper actions are taken.
Meaningful response / resolution to assigned requests within established Service Level Agreement (SLA) time frames.
Assist implementation consultants and account specialists with technical aspects of new customer implementations.
Monitoring progress through data reporting and analysis; presenting results internally and to clients.
Become a SME on Patient Schedule tools to develop insights and address client needs.
Deliver QA testing in partnership with Product Management and Product Development on new solutions, features, and system updates.
Attend and participate in internal and client meetings.
Knowledge, Experience & Qualifications
Strong analytical skills and attention to details.
Familiarity with Microsoft Excel, certification highly preferred.
Familiarity with Visio and flowchart logic
Familiarity with Boolean logical expressions.
Experience in healthcare strongly desired.
Experience with software support and delivery in the healthcare industry a plus. Proven experience of successful interaction with end user population within a healthcare environment is strongly desired.
Excellent English interpersonal and communication skills.
Independent problem solving and self-direction are critical.
Strong problem-solving skills are required.
Must be able to handle multiple tasks, take initiative and prioritize multiple work items.
Strong attention to detail and accuracy are required.
Ability to follow supplied specifications with a very high degree of accuracy is required.