Process Engineer
Heredia, Heredia, Costa Rica
hace 5 días

Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward.

We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth.

We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses.

And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with high-reaching market salaries, along with the works : comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • Grow at your own pace through online courses at Learning Equifax
  • What You’ll Do

  • Experience as a Process Implementation Consultant creating and implementing complex business process improvement plans, and creating entirely new processes, procedures, documentation for large complex organizations
  • This person has to be a senior resource who’s highly experienced with creating a strategy and doing major new process implementations and present the plan to high level leadership, but they need to also be able to do the more tactical, granular work for this.
  • Performing the analysis, requirements gathering, more tactical duties like actually documenting the new policies, processes, procedures, and doing true Process Mapping but also, doing the high level tasks of actually creating the strategy and implementation plan to the executive leadership team

  • Will need to meet with various stakeholders, business partners, and Technology folks to figure out what the current process is, document it, and then create and implement a plan to improve it and document that
  • Experience with Creating standards, and introducing new tools, creating processes and strategy, and actually implementing them
  • Experience actually doing true process mapping Get the feedback, create and document the process flow, map it out, and understand dependencies and inform Sr. Management
  • Experience determining all relevant points of contact (POC), and working with business partners to determine new process, and cadence for regular contact, process, escalations, and documentation
  • Those processes will eventually be assisted by tools and they will ultimately document and drive process in the tool so they should know what tools are out there (, how they work, and be able to make recommendations, but they have to create the process first.
  • Knowledge of related Best practices how it should be done, and how it should be documented, and what tools are good to use for various different processes
  • Could meet with Vice Presidents and Director levels, but will also need to be comfortable getting into the weeds, and can’t be too high level and not able to do the more tactical stuff has to be able to identify what they found, document it, and propose it.
  • Experience in Enterprise Environments (large complex companies, matrixed organizations)
  • Experience working with Technology teams
  • Hybrid of Strategy, Business Process Improvement, Portfolio Management, PM, BA skills Position
  • Qualifications

  • Bachelors in Computer Science, Information Systems / Technology, or equivalent
  • 4-6 years of experience in a Process Improvement, Process Design, Business Process Engineer, Customer Success, or similar role
  • IT Asset Management experience
  • Excellent communication skills and problem solver
  • Self-starting, high-energy go-getter who takes the initiative to get things done
  • Exhibits confidence and is calm under pressure
  • Ability to troubleshoot and solve business and basic technical problems
  • Proven ability to interface and consult proficiently and professionally with internal and external teams, and executive level
  • Must be able to work autonomously and collaborate as part of a team
  • Displays passion around process improvement and customer experience
  • Extra Points for any of the Following

  • PM background and Scrum Master
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
  • Team Player, Adaptable, Proactive.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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