Microsoft Exchange Administrator
Akamai Technologies
San Jose, Costa Rica
hace 12 días

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About the job :

Akamai’s Infrastructure Services team is looking for Windows Systems Administrator who is responsible for operational support of MS Exchange Email, Windows Server Infrastructure and delivering IT Support Services effectively and efficiently

About the Team

Akamai’s Infrastructure Services team is responsible for provisioning, managing and supporting the Corporate IT infrastructure which is consumed by internal business functions.

As a member of Infrastructure Services team, you are responsible for handling day to day support operations of Messaging and Windows Server Infrastructure part of Corporate IT.

You will also closely work with all technical towers and different business functions to understand the IT requirements and deliver them in most effective and efficient way

Responsibilities :

  • Deploy and Manage MS Exchange server 2013 Server Infrastructure
  • Troubleshoot issues both at the client (Microsoft outlook) and server side
  • MS Exchange Server and Windows Server Patching
  • Monitor Alerts to identify potential problem areas before they result in incidents.
  • Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
  • Own all Incidents and Service Requests throughout the lifecycle
  • Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreement
  • Escalating incidents / service requests that they cannot resolve within agreed timescales
  • Providing root cause analysis to incidents.
  • Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors
  • Automate routine administrative and maintenance tasks by scripting the procedures through PowerShell / WMI.
  • Organize and plan Infrastructure change activities
  • Represent changes to CAB and provide necessary information
  • Collaborating with engineering teams for project implementations
  • Coordinate Service Transition activities from Engineering to Operations
  • Ensure Audit Compliance in all activities performed while managing / supporting the IT infrastructure
  • Flexible to work in 24 / 5 rotational shifts including weekend on call support.
  • Basic Qualifications

  • Bachelor’s Degree in Computer Science / Engineering or equivalent.
  • Overall 5-6 Yrs of experience in the MS Exchange Infrastructure, Windows Server infrastructure management and Service Delivery
  • Minimum 5 Years of hands-on technical experience in managing MS Exchange Infrastructure covering
  • oIn-depth knowledge on Database Availability Groups spanning across multiple Geographical sites

    oIn-depth knowledge on Database Availability Groups spanning across multiple Geographical sites

    oExpertise on Autodiscover / Free Busy / Client Connectivity

    oBackup and disaster recovery

    oRouting / Mail Flow and Set up Installation concepts

    oGood Knowledge on managing Email Gateways, Preferably Proof Point Gateways

    oGood ActiveSync troubleshooting knowledge

  • Minimum 3 Yrs of hand-on technical experience in managing Windows Server and VMWare Infrastructure covering the below
  • oExperience installing, configuring, and maintaining Windows Servers 2008 R2, 2012 R2.

    oExperience with DNS, DHCP, WSUS / SCCM Patch Management.

    oExperience with Windows O / S deployment and upgrades, Windows Server Build, VMWare / Hyper V Virtualization.

    oAbility to analyze and understand current workflows and translate into necessary automated workflows and scripts.

    oExperience in remediating services to infrastructure teams based on vulnerability & policy compliance scans

    oCreation, Management and Configuration of Virtual Machines, Clone and Templates

    oFamiliarity with scripting languages like PowerShell

    Desired Qualifications

  • Good communication skills, especially with verbal and written English.
  • Experience in supporting two or more Datacenter site infrastructures.
  • Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here.

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