Mgr, Professional Services Consulting 3
Adobe
San Jose
hace 2 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful.

We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization.

If you’re passionate about leading from where you sit, join us.

The challenge

The AEM Delivery Manager is a leadership role responsible for driving Adobe’s AEM Consulting business in the Americas, with a focus on a defining and delivering the best of breed consulting services in implementing AEM solutions.

You will oversee a team of consultants to ensure excellence in service delivery across consulting engagements and throughout customer lifecycles.

You will set a high standard for excellence in professional services, and lead your team in continual improvements. A critical responsibility is to drive the continuous innovation and process improvement to help our customers maximize the return in their investment in AEM and deliver with quality and consistency.

You will recruit and develop a team of best in class consultants and manage performance against financial targets, and contribute to client success and satisfaction through direct client engagement and relationships.

What you’ll do

  • Recruit, manage, mentor and professionally develop a team of individual contributors responsible for delivery of best-in-class consulting engagements
  • Collaborate with License and Consulting Sales colleagues to position Adobe Consulting for success
  • Drive creation of compelling and innovative service offerings that leverage a blend of onshore, offshore, and partner expertise for optimal impact
  • Define delivery model and methodology to ensure client success and satisfaction while achieving Adobe’s business goals
  • Cultivate and maintain strong executive relationships with key client stakeholders to ensure client satisfaction.
  • Provide expert input to client proposals and contracts to ensure commitments and expectations are well defined and managed
  • Manage team performance to meet and exceed targets for revenue, margin, and growth
  • Proactively foster collaboration with Engineering and Product Management to facilitate knowledge exchange and provide critical field feedback on solution strategy and development
  • As a senior Consulting leader, develop and drive strategic initiatives across multi-solution Consulting teams
  • Oversee timely and accurate completion of team operational functions including time entry, expense management, revenue forecasting, and reporting
  • Lead and inspire team with positivity and optimism, creating a culture of high expectations and achievement
  • What you need to succeed

  • Executive leadership skills including the ability to develop, influence and motivate a diverse team to maximize results
  • Practitioner level experience in translating clients’ business requirements into solutions and effectively positioning solution value
  • Ability to effectively apply multiple levers to drive optimal revenue and margin performance
  • Demonstrated proficiency in team management
  • Minimum of 10 years’ experience leading professional services teams, experience within software vendors strongly preferred
  • Ability to interact and communicate for impact with all levels of an organization both internally and externally, including business and technical
  • Confident ability to effectively lead, collaborate, triage and make decisions in a fast paced, changing environment
  • Demonstrated strength in EQ (emotional intelligence)
  • Strong client service orientation; demonstrated ability to build effective working relationships with client stakeholders resulting in high client satisfaction
  • Expert level experience in negotiation and conflict resolution
  • Excellent analytical and problem solving skills
  • In-depth knowledge of one or more aspects of Digital Marketing required : content management, Web analytics, targeting and optimization, digital asset management, search, cross-channel campaign management and related industry best practices
  • Experience with P&L management required
  • Exceptional written and verbal communication skills, with meticulous attention to detail
  • Masters Degree in Business Management, Accounting, Computer Science / IT or related fields preferred
  • Ability to travel up to 30%
  • What leading at Adobe means

    At Adobe, we’re passionate about developing leaders at all levels of the organization from individual contributors to people managers.

    Anyone who’s considering a career with us should know that we evaluate leadership based on these five capabilities :

  • Demonstrating Strong EQ (Be Aware) Having a keen sense of self awareness is the foundation of leadership at Adobe. As a leader, we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors.
  • And whether you’re in headquarters, New York, London, Tokyo or Bangalore, you’re attuned to emotional, situational and cultural surroundings and adapt your approach accordingly.

  • Selecting Talent(Be a Recruiter) You’re on top of current and future talent needs as the business evolves because one of your key goals is to build high performing teams.
  • You do so by adopting a rigorous approach to hiring superior talent and are intentionally inclusive to attract diversity of ideas and experiences.

  • Role Modeling Check-In(Be a Coach) We don’t believe in annual reviews and rankings. That’s why, feedback flows continually at Adobe.
  • You’re an inspirational and effective coach; a leader who discusses expectations, feedback and development regularly with your direct reports.

    To succeed in this role, you’ll need to address performance gaps early and effectively, and be open to seeking feedback from others to improve your performance and your team’s.

  • Leading Change(Be an Agent of Change) Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change.
  • You’re great at building support for change because you communicate with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly.

  • Scaling the Business(Be an Owner) You’re someone who sees and understands the vision of the company. You’re able to articulate business strategy and develop business processes, systems and structures to make performance sustainable.
  • Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability.

    At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to grow your career, Adobe’s the place for you. Discover what our employees are saying about their career experiences through the Adobe Life magazine.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

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