In this role, you have the opportunity to
Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware.
You are responsible for
Supports Windows desktop OS. Diagnoses and troubleshoots computer and general network issues.
Provides timely resolution of end user problems.
Provide support for field personnel remote communications and connectivity .
Basic administration of phone systems.
As necessary, performs other duties as required.
You are a part of
A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.
To succeed in this role, you should have the following skills and experience
Requires a Technical Degree in computer Repair or equivalent training / education
Adequate combination of educational background and / or experience in Medical Companies to effectively perform self-training
KNOWLEDGE AND EXPERIENCE :
Requires 2+ years’ experience in desktop support
Requires basic knowledge of phone system support
Knowledge of computer applications (i.e. : Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level
Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
Experience in Backups, Active Directory, Exchange 20007, and Windows server environments
Experienced in supporting PDA’s (Blackberry, Droid, iPhone and iPad).
Experienced in PC imaging support (Altiris preferred)
Must be bilingual (Spanish and English).
In return, we offer you
In order to develop your full potential, we will offer you the flexibility, encouragement and opportunities to keep you inspired and engaged.
After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.