Senior Manager, Insights Communication
San Jose
hace 4 días

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce?

Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay a company you can be proud to be with.

Core responsibilities :

  • Enable eBay to become more customer centric by facilitating access to customer insights and research data
  • Create and maintain a portal allowing internal partners to get key customer insights and data from a wide range of research studies
  • Evaluate various alternatives for self-service tools and portals being used by other internal teams and decide how best to consolidate and improve value
  • Partner with research and insights teams across the business to make the insights' portal comprehensive and reflective of all research work going on in eBay (& thereby reduce overlap and duplication of effort)
  • Develop understanding of internal partner needs regarding self-service capabilities
  • Drive awareness of portals and self-service resources among the wider business
  • Communicate existing customer insights to a wider audience internally, enabling a broader set of people and teams within eBay to make decisions in a customer-centric way
  • Improve accessibility of eBay customer data to internal teams, enabling better self-service capabilities for employees to access data themselves
  • Share insights news and updates across the business through newsletters, webinars, joining partner team meetings and sharing content across the business
  • Skills & experience :

  • Desire to enable customer-centricity within organizations
  • Experience with communication of insights with an organization
  • Strong networking / partnering with other equivalent teams to find opportunities to collaborate and partner
  • Ability to work with external 3rd party vendors to create and develop internal tools
  • Desire to empathize with customers and genuinely understand their needs and motivation
  • Ability to take insights and customer voice and influence the plans and strategies of partner organizations
  • Effective communication of key insights and recommendations to partners
  • Experience generating customer insights and running customer research programmes end to end
  • Ability to partner effectively with stakeholders to understand their needs and formulate effective plans to address
  • Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

    Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

    For more information see : and

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