Supervisor, Physical Security (Hybrid)
Stryker
San Antonio de Belen, Heredia, CR
hace 1 día

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards not to mention various social and recreational activities, all of which are location specific.

Position summary :

A Supervisor, Physical Security is responsible for effectively interact with internal customers and external vendors to provide and process information in response to inquiries, concerns and requests pertaining to products and services.

You will act as a liaison supporting the physical security team while meeting goals, objectives and demands of the organization and adhering to policies and procedures.

The main objectives are to provide Best in Class Customer Service and ensure the highest level of customer satisfaction and experience to both internal and external customers are achieved.

This includes identifying and supporting continuous improvement efforts and engagement in process improvements to enhance the service to our customers.

This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.

Who we Want :

  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Goal-oriented : Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify, standardize and automate.
  • What you will do :

    Essential duties & responsibilities :

    Building Security Systems

  • Maintenance, update, storage and control of physical security documentation, regularly audits systems to comply with internal controls and legal requirements
  • Share monthly materials with Managers, such as reporting, FAQs, tracking of key metrics, among others.
  • Support different teams within Stryker on access control, camera / CCTV, visitor management, uniformed guards, and other security tools.
  • Partnership with vendors on supporting the security tools in place by being the first line of help for internal customers.
  • Contribute to the development and maintenance of the building security systems by monitoring and responding to incidents, changes, problems and knowledge management processes and procedures
  • Uphold and support the building security change management process and corresponding policies
  • Answer incoming calls during business hours and respond to the client’s questions and concerns.
  • Research client inquiries and complete follow-up outbound calls or e-mails as needed to keep client informed.
  • Other duties as assigned.
  • Monitoring and Reporting

  • Manage the monitoring of Stryker assets using Everbridge and report events to site point of contact(s)
  • Communicate out to sites on terminated employees to verify that the terminated individual is not in the access control system for the site.
  • Talent Management Training and Development

  • Work with the Physical Security Team to have in place career path goals for each team member, discussions on performance of team members, and plan the growth of the team.
  • Partnering with local HR Managers and Talent Management leader for the deployment of local communications and logistics for local courses / training.
  • Responsible for updating and supporting the preparation of annual training plans for the site, in partnership with other areas.
  • Ensure training metrics are updated and provide reports on a regular basis, to ensure target coverage of eligible employee base.
  • Create and maintain positive relationships with key individuals (clients, as well as internal customers).
  • Recruiting and Onboarding

  • Responsible for the successful completion of all pre-boarding stages for new hires, from the moment of their acceptance of the offer.
  • Responsible for creation of all requirements for the new employee files, and follow up to ensure their system and payroll set up is ready on time in full, prior to their first day.
  • Manage the administration of new hire information through MyHR.
  • Support ad hoc in diverse stages of Recruiting process when needed, like scheduling interviews or administrative, communications, and logistics support for recruiting events.
  • Responsible to schedule all sessions for onboarding, follow up with managers for agendas, and administrative required tasks for this process including documentation
  • Responsible of communications and logistics for new hires to ensure a successful onboarding experience.
  • Employee Relations & Absence Management
  • Support in proper documentation and provide basic guidance to leaders on managing disciplinary actions, employment contract conditions, criteria for benefits and leaves management.
  • Responsible for accurate tracking and reporting of absence and leaves incidences in the system, as well as their consideration in payroll.
  • Projects

  • Serves on projects that support the physical security team direction. Support organizational change projects, in partnership with the Physical Security team.
  • This includes support of organizational design work, agency transitions, etc.

  • Proposes improvements to existing processes and aims for excellence in execution and service to all stakeholders.
  • Communications

  • Work with the team to manage the physical security connect site by adding new documents, awareness messages, etc..
  • Responsible to work with the team to maintain the physical security connect site by having meetings with the Physical Security team.
  • Proposes improvements to existing site and aims for excellence of site which services all stakeholders.
  • What you need :

    Education & special trainings :

  • Bachelor’s degree required
  • Qualifications & experience :

    Required

  • 2+ years of relevant working experience required preferably within a matrixed international company (preferably with US-based headquarters or a Multinational company)
  • 2+ years leading a team within a corporate structure
  • Fluent spoken and written English are required. Any other language is a plus.
  • Preferred

  • The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills.
  • Strong analytical skills, orientation towards creative problem resolution and ownership of achieving excellence in deliverables.
  • Demonstrated ability to build relationships and influence at all levels of the organization and across multiple functions
  • Ability to produce high quality work while prioritizing multiple simultaneous deliverables and working in a fast-paced, demanding environment
  • The candidate have the ability to resolve end user problems quickly.
  • The candidate also have the ability and judgment to escalate support requests as part of the Information Technology team.
  • Project management experience preferred
  • Ability to collaborate with cross functional organizations to support key initiatives
  • Good organizational and time management skills
  • Ability to work nights and weekends
  • Position may require non-traditional work schedule and on call support.
  • Physical & mental requirements :

  • Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force constantly to move objects.
  • Generally involves sitting most of the time.

  • Must be able to operate common office equipment (e.g. computer, printer, copy machine, calculator, telephone, etc.).
  • Must be able to review printed and handwritten materials.
  • Must be able to communicate telephonically and with large groups of people.
  • Li-LATAM

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