Customer Service Analyst
Coca Cola
Liberia, G, CR
hace 3 días

The role is an important role within the CPS organization it is the primary daily link between the bottling supply chain and the CPS plant.

The role is intended to provide a smooth interface on supply between the bottling and concentrate plant, ensuring supply issues are minimized and improvement opportunities are identified and acted upon in a timely manner.

Key Duties / Responsibilities

  • Act as a Link between bottlers and CPS Plants
  • Manage the plant operational relationship for the assigned customers / Business Units in conjunction with the CS Supply Chain and CRM Managers including the responsibility for issue resolution.
  • Engage with BU functions across a broad spectrum; finance, technical, commercialization, quality etc.
  • Represents the customer requirements within the CPS manufacturing plant, coordinates problem solving and communicates action plans.
  • Maintain positive working relationship development with all other sister manufacturing plants and speak one voice to the customer.
  • Can be located remotely from direct Manager location
  • Handling plant supply related issues (out of stock, quality related) and developing solutions to mitigate them working with bottlers to minimize frustration & extra-cost.
  • Be able to respond to difficult situations for customers under pressure and maintain high level of professionalism. Managing conflict situations in a calm and reasoned manner.
  • Analyzing changes / trends in demand and how these will affect product availability or stock levels.
  • Analyzing stock exposures, determining responsibility and root cause of these exposures.
  • Providing accurate data for customer facing metrics reporting.
  • Dealing with SAP functionality issues.
  • Problem solving mind-set and flexible
  • Root cause analysis of late shipments and customer complaints in order to implement strong robust solutions.
  • Apply operational excellence tools and techniques to continuously improve our processes and eliminate waste.
  • Requirements :

    Bachelors degree in Foreign / International Trades,Business Administration or related

    Previous experience in similar roles (at least 2 years) preferable in Supply Chain Processes

    Fluent Spanish and English

    SAP knowledge is desirable.

    Location : Liberia, Guanacaste

    Our Growth Culture :

    One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth.

    Our Growth Behaviors, as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.


    Keep seeking, never settle. Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo.

    Having the courage to look and leap is the way we grow. Because asking what if? pushes us to the next level as people and as a company.


    Make it happen . True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes.

    Because we move forward faster when we all take action.

    Version 1.0, 2.0, 3.0

    Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures).

    Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.


    Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other.

    Because, for our company to thrive for the next 100+ years, smart isn’t enough. We need genius.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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