Senior Business Analyst – Corporate Learning Services - Opportunity for Working Remotely
Heredia, CR
hace 4 días

Business Summary

Come joining a winning and a high performing team as you build your career at VMware!

The most advanced companies in the world turn to VMware to manage, grow and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges.

We believe that creativity sparks innovation and inspires our employees to think differently and challenge the status quo.

Whether it’s the kind of products we develop, our approach to sustainability, or how we give back to our communities, VMware finds unique ways to bring people together to fuel creative thinking.

Job Role and Responsibilities

Learning and development is a business-critical priority for engaging and retaining VMware employees, increasing performance, and staying competitive.

Centralized Learning Services (CLS) is part of the HR Services and Technology team (HRST). CLS provides application administration, tier 1 and 2 support, and consultation services that enable VMware Learning Professionals to deploy technology-rich, high-impact Learning and Development solutions.

Your role as a Senior Business Analyst is to work closely with VMware Learning Professionals to understand their needs and identify how best to leverage, optimize, and / or enable L&D application functionality to enhance their learning solutions.

You will also be responsible to provide second level application support to our application administrators to resolve complex issues to ensure on time delivery of learning solutions.

Key Behaviors and Mindset

You are accountable for all your tasks and own these from start to finish.

You proactively anticipate stakeholder needs with a strategic bent of mind.

You have an impact mindset and set an example for excellent stakeholder management, while navigating through different kinds of situations, ambiguity and challenges.

You’re have strong customer service values and your sole focus is on driving a top-notch support and experience for the Learning Professional.

You seize opportunities pro-actively and take the initiative to identify gaps, solve problems and analyze various situations.

You are a driven, self-starter with a growth mindset and always looking to convert challenges into opportunities.


3 to 5 years of industry experience in a LMS, LXP, LRS, eLearning Content Creation platforms, etc.

Must have prior experience working with the diverse L&D technology ecosystem - with experience in implementing the standard methodologies in learning catalog management, application optimization, troubleshooting e-learning content packages with SCORM / AICC standards, Windows / iOS / Android devices, etc.

Must have strong consultation, project, and stakeholder management skills, specifically leading cross functional efforts to tackle complex requests while working through dependencies on others with informal authority

Must have solid HR business acumen and ability to recommend and build the best solution to address the specific business problem

Must have strong written and spoken English skills and able to build relationships across different regions

Provide guidance on application and process changes and recommend improvement opportunities while considering possible impacts

Flexible and resilient, comfortable with ambiguity, and adaptable to a high-change environment

MBA or Bachelor’s degree in Management Information System, Business Administration, Human Resources, or relevant field of study

Preferred Skills

Proficient in supporting and administering LMS, LXP, LRS, eLearning Platforms, or related systems and tools skills

Proficient in MS Office (e.g., Excel, Visio, PowerPoint)

Knowledge of relational databases, and familiarity with statistical packages and analysis techniques

Experience with Salesforce ticketing solution

Ability to work with cross-functional teams

Enterprise level experience

Comfortable with executive-level management interaction

Effective presentation skills

Passion for solving complex business needs with new and innovative technology solutions

Experience implementing both learning platforms and applications

This role is flexible. We are currently remote but post pandemic, work will be done from an office 1 or 2 days during the week and otherwise from a non-VMware building anywhere within Costa Rica.

Subcategory : HR

Experience : Manager and Professional

Full Time / Part Time : Full Time

Posted Date : 2021-07-22

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