Digital Communications Specialist
Jones Lang LaSalle, IP, Inc
San Jose,CRI
hace 1 día

Digital Communications Specialist

  • San Jose,CRI
  • We are looking for a DIGITAL COMMUNICATIONS SPECIALIST to be incorporated through JLL to our client team, a MULTINATIONAL TECHNOLOGY COMPANY .

    Zone : San José, Costa Rica. Schedule : Monday to Friday, 8 : 00 am to 5 : 00 pm.

    Overall Role

    The primary objective of this role lays in the implementation of nation-wide internal communication efforts including strategy, tactics, content creation, social communication, storytelling, analytics, etc.

    to influence occupants’ behavior. This position should support cost avoidance, enhance savings and improve occupant experience through a multichannel communications journey.

    This position reports directly to local Senior Facility Manager.The key responsibilities are to ensure compliance with approved SOPs for each service provided.

    If IFM member identifies discrepancies between SOP implementation and coherent applicability, must escalate to update or implement local variances in SOP.

    Responsibilities :

    Uses tactics, content creation, social communication, storytelling, analytics to influence occupants’ behavior to avoid unnecessary costs, enhance savings and generate a wow experience when requesting and using office supplies, related to shipping and receiving goods, to courier services, FTZ tagging, in use of mail, logistics and distribution, regarding snacks and other catering options, etc.

    Identify insights from data to enhance customer experience.Provide operational service reporting on a daily, weekly, monthly, quarterly and annual basis.

    Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.

    Ensures compliance with SOPs for all Customer Experience contracted services, identifies and includes all variations applicable per site.

    Validates all provider invoices related to soft services submitted for payment are appropriate and consistent with the client expenditure authorization limits and compliance guidelines.

    Continuously identifies ways in which service can be improved and value for money can be enhanced. Communicates innovations and cost savings ideas to RE&F.

    Works in coordination with Ops Supervisor and CX&C team to plan and execute activities related to environmental sustainability.

    Requirements :

    Bachelor's degree in Communications, Public Relations, Advertising, Graphic Design or related.Two years of experience in digital communications, social media and email marketing, content generation.

    Experience working with Microsoft Dynamics is desirable.Ability to speak Fluid English.Excellent skills in written and oral communication.

    Benefits :

    Health Insurance for you.Annual Performance Bonus.

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