Senior Technical Specialist, Network Operations
AT&T Intellectual Property
San José, Provincia de San José, Costa Rica
hace 2 días

Focuses on continuous operations, incident, change and problem management of supported configuration items. The main goal is to act as the highest level of Technically Capable individual to trouble shoot and resolve the High severity Incidents and outages in the customer's production environment while maintaining highest level of compliance adhering to Company Policies and Procedure by achieving a high level of customer satisfaction.

Roles and Responsibilities :

  • Build strong working relationship with Team Technology Lead, Account Support Team representative and Capability support and technology teams
  • Good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes
  • Complying with the ITIL standards by observing the Incident Management lifecycle processes.
  • Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.
  • Support and assist the Team Technology Lead for documentation libraries for the area of your expertise.
  • Ensuring compliance with internal documentation standards; also accountable for updating the documentation
  • Must be able to prepare technical documentation upon request
  • Key Competencies and Skills :

  • English - fluent knowledge
  • 5 years experience in a Network Operations role.
  • In depth Knowledge LAN / WAN.
  • In depth Knowledge in circuits and transport technologies includes deeper level trouble shooting.
  • Routing (Cisco, HPN) dynamic protocols like EIGRP, OSPF and well versed with BGP
  • Firewalls equipment (Cisco ASA, Checkpoint, Fortinet)
  • Switches (Cisco, HPN Switches) layer 2 technologies like Link Aggregation, VLANs, Spanning Tree, Port Security
  • F5 Load Balancers basic knowledge of LTM
  • Wireless Controller (Cisco, Aruba or similar) and WiFi technology in general and WLC controllers
  • Firewall design experience is preferrable
  • Good analytical and troubleshooting skills
  • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
  • Network Address Translation (NAT) and Port Address Translation (PAT)
  • IPS / IDS understanding
  • Working knowledge of data communications : premise cabling (Cat5 / 6), fiber optics, and peripherals.
  • Have excellent oral and written communication skills including the ability to communicate complex technical information in a concise and articulate manner.
  • Be flexible and creative to adapt to environments where functional and business objectives evolve and change rapidly
  • Be a capable individual contributor with ability to work with other departments and coordinate activities. Strong customer service skills are essential.
  • Familiarity with the TCP / IP protocol stack, how information flows between the layers and what that means in an Enterprise and Data Center network environments.
  • Be organized and proficient with accounting for time, billing specifics, and company reporting activities.
  • Very proficient with Visio, Excel, and other MS Office products
  • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
  • Education and Qualifications :

  • Required : CCNP / CCDP or Equivalent
  • Preferred : CCIE or Equivalent
  • Required : Bachelor Degree or Equivalent
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