STS GPO Process Standardization Senior Specialist
San José, San José, Costa Rica
hace 11 días


Under the direction of the Global Process Implementation Leader for assigned area (StS) and region, this role is responsible for implementing harmonized processes to establish consistent delivery in our global Business Service Center network.

This position will support the development and implementation of standardized processes and initiatives that align to a One BSC viewpoint using established process improvement methodology.

This role will foster a culture of problem solving within the BSC Operations and Global Process Organizations that improves service delivery, cost and quality.

The position requires strong collaboration skills to guide BSC staffthrough standardization and continuous improvement projects.

Who you are :

  • Under the guidance of the GPO Process Standardization leader, implement global process standardization within a regional BSC to facilitate best practices and scaled process automation for the assigned GPO.
  • Team player that works closely with peers in the other centers to ensure consistent implementation and communication to stakeholders
  • Apply clear documentation of standard processes and their corresponding operational measurements.
  • provide effective stakeholder engagement to facilitate the prioritization for standardization and improvement projects.
  • Utilize the change management program to support the implementation of standardized processes across the BSC and stakeholders.
  • Develop relationships with key internal stakeholders ensuring they are consulted and informed regarding potential process improvement changes.
  • Facilitate understanding with all process participants on role clarity within the end-to-end design; developing and maintaining process documentation and training materials
  • Recommend and Implement changes to the process and initiate process redesign under the guidance of the GPO Process Standardization leader
  • Takes a proactive role in the process to develop a roadmap of process standardization to effectively support the implementation
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