Administrative Project Manager, Wrike
Citrix Systems
San Francisco, Heredia, Costa Rica
hace 6 horas

Citrix builds the secure digital workspace technology that frees , customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance.

Come see why Fortune named us one of the Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for :

We're looking for an outstanding, strategic and organized problem solver to join our growing team as Administrative Project Manager, driving results across the Client Services Organization! CSO team is transforming how we serve our customers, ensuring they recognize the ROI that suits their business.

Our CSO Operations team partners with stakeholders across business units and functional groups to drive planning processes, ensure successful execution of top priorities through governance, and drive special projects critical to emergent needs as well as long term growth and expansion plans.

Success is designing an environment of transparency, rigor and speed in the design and implementation of the changes we are driving as a company.

Position Overview

As part of the role you will strive to become a subject matter expert! You will partner with the functional leaders to build and maintain the operational processes required to support a large and growing organization.

It will be your job to support new process discovery, development, and prioritization of work across many teams.

Primary Responsibilities

Headcount Process Management, collaborate with Finance to daily handle all CSO budget owners' new hire and backfill lists and handle the source of truth for employee data information, including data entry.

Partner with hiring managers to keep hiring on track and ensure hiring budget is maintained.

Single point of contact to collaborate with Vendors to handle needs of the contract employees and run the tracking system for KPIs of contractor employees.

Handle the process for new hires in the Customer Success Organization (CSO) to receive their requested equipment before their start date and ensure a smooth transition of setting up and using the equipment including Day 1 onboarding support.

Facilitate OKR process admin & management to ensure CSO meets or exceeds quarterly and yearly goals at Board, Strategic, and Departmental levels.

Build executive status reports with projections and insights to showcase how OKRs are advancing,

Conduct the collection of Operations OKRs and asks for Operations from other teams.

Design new Wrike processes and building custom Wrike reports to meet Operations team, CSO, and broader company initiatives and day-to-day asks.

Frontline troubleshooter and problem solver.

Provide support to Senior Staff and Program Managers in a high volume work environment and maintain detailed tracking of operational processes, projects and timelines.

Drive continuous and productive communication and liaise with internal and external partners to build positive relationships.

Basic Qualifications

2+ years Project Management experience.

Bachelor's degree in related area.

English professional proficiency with strong verbal and written communication skills.

Ability to synthesize data and read formulas in Google sheet and Excel.

Comfortable navigating ambiguous situations.

Able to forge positive relationships across the organization.

Must be comfortable asking as many questions as it takes to get to a solution.

Able to work independently and also as a power collaborator.

Preferred qualifications

Desire to work in a fast-paced environment that requires independent time management and task prioritization.

Functional Area :

Project Mgmt (Administration)

What you’re looking for :

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work.

We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers.

We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.

The Benefits

We offer a competitive total rewards package* that includes :

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!
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