Product Fulfillment - Supervisor
Equifax
Heredia, Heredia, Costa Rica
hace 17 horas

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments : applying for jobs or a mortgage, financing an education or buying a car.

Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

What you’ll do :

Provide guidance to handle difficult client situations, effectively identify simple to complex problems and take appropriate steps to solve them.

Coach and Mentor the team, propose ideas to promote improved service and customer satisfaction.

Collaborate and partner with other team members and internal departments like WFM, RPA, OpEx, IT, QA and Training.

Participate in special projects or assignments when requested, as well as proactively work on team and individual efforts to achieve departmental and company goals.

Execute reporting of metrics : including, but not limited to : volume handled, quality, attendance, service level agreements.

Qualifications :

Minimum of 1 to 2 years of experience as Operations Supervisor

Fluent in English / French (B2+ / C1) skills both oral and written

Experience as a Backup / Floor Support, coaching and leading teams with five o more members (Is a must)

Extra points for any of the following :

Demonstrated ability to solve unique client issues

Must be self-motivated and have proven ability to motivate team members

Adaptability to unexpected changes

Must be action-oriented and results-driven

Knowledge of G-suite programs (Sheets,Docs,Slides,etc)

Success attributes of an Equifax employee; does this describe you?

Collaboration

Think and act differently

Decide-Execute-Ship

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