Senior Technical Writer
The Trade Desk
San Jose
hace 5 días

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency.

So if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.

WHO WE ARE LOOKING FOR

As a Senior Technical Writer, you’ll play a key role in helping users leverage our platform to meet their goals. We’re looking for a great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly.

You’re inquisitive, asking great questions and digging deep with subject matter experts to understand our platform and our users.

Your questions not only lead to simple, useful, organized documentation, but they can influence the quality of the product.

WHAT YOU WILL BE DOING

The Senior Technical Writer will create technical content for end users of our platform. You’ll join a high-performing team of technical writers and report to the Senior Manager, Technical Content.

As a member of this team, you’ll work with product managers, UX designers, and many others throughout the organization to understand the product and create helpful, clear, accurate documentation.

You will also engage on meaningful initiatives as we re-envision the information experience for our customers and address the needs of a growing global customer base.

  • Writing clear, accurate, helpful, timely, well-organized documentation for platform UI users
  • Working with product managers, engineers, account managers, and many others to understand the product and customer goals
  • Working with The Trade Desk product platform to develop a deep understanding of the product
  • Advocating for better processes that lead to an improved customer experience; identifying opportunities to improve quality or efficiency and proposing new ideas and projects
  • Working with UX designers and product managers to improve the language in the UI
  • Using analytics data and feedback mechanisms to understand customer needs; identifying opportunities to do so
  • Participating in implementation of new systems such as new or updated CMS tools and translation workflows; process definition and content preparation or content restructuring as needed for such projects
  • REQUIREMENTS :

  • Deep familiarity with one or more technical content authoring and content management tools, such as Oxygen, Madcap Flare, RoboHelp, Paligo, or other tools and content management systems
  • Familiarity with best practices in technical writing, for example, by following a department style guide, or researching best practices
  • Strong ability to understand user needs and apply critical thinking in both content development and reviewing content of your peers
  • Ability to scope and plan technical writing deliverables based on product plans, prototypes, and specifications
  • Ability to develop cross-functional rapport and relationships with product managers, engineers, product marketing managers, account managers, and others
  • Ability to work with languages such as Markdown, HTML, XML, CSS, or XSL to write, edit, and troubleshoot deliverables
  • Familiarity with common source control and bug tracking tools (Git, Jira)
  • Experience creating visuals such as screenshots and videos using screen capture and screen recording tools
  • Ability to learn complex systems quickly, become a product expert, and offer advice on features and needed improvements
  • A self-starter, with great attention to detail, strong time-management and decision-making skills, eager to learn and take new assignments
  • Commitment to improving the customer experience; devoted to customer success
  • Degree in English, Technical Writing, Computer Science, or a related field, or equivalent experience
  • HIGHLY DESIRED :

  • Experience in digital advertising technology and concepts
  • Familiarity with translation processes; experience writing content with translations in mind
  • Experience migrating content to a new tool or CMS
  • LI-SV1

  • The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired;
  • such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.

    We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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