Customer Care Specialist - Tier 1
San José, Costa Rica
hace 6 días

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.

We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on helping schools understand SchoolMint and use it correctly and effectively!The Tech Support Specialist will be responsible for making sure schools have a smooth, happy experience with SchoolMint.

The position will provide excellent and attentive service, creating a prompt resolution to any issues our customers face.


To succeed in this role, you will need :

  • 1-2 years of experience in client / customer and / or tech support
  • Fluency in English for phone and email support and technical writing
  • Excellent verbal & written communication skills
  • Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner
  • Drive and persistence to investigate questions and track down solutions
  • Comfort within a fluid and informal environment
  • Strong interest in data and technology, especially education technology
  • These skills will help you really excel in our team :

  • The ability to quickly learn new software products, systems, and workflows
  • Experience working with customers with a wide range of technical skills
  • Experience working with schools and / or school leadership teams
  • Benefits

  • Private insurance
  • Team lunches once per week
  • Referral bonus program
  • Casual work environment with people who also know how to have fun!
  • Stocked kitchen and lounge areas
  • Flexible schedule
  • Work from home days
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