Guest Experience Manager Four Seasons Resort Tamarindo
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts a gardener can become an artist, a manager a conductor, a chef an inventor.
We look for employees who share the Golden Rule : people who, by nature, believe in treating others as we would have them treat us.
We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico.
Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.
Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture and Nature. The local community and their warmth are a key component of our guest experience and our Guest Experience Manager will imbue a passion for this destination and the Culture.
Be You :
The Guest Experience Manager will demonstrate the following key characteristics :
Master Your Craft :
The Guest Experience Manager oversees and implements Hotel Guest Experience initiatives and ideas. Seeks out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
Manages the Resort’s Arrival and Departure experience, coordinates and liaises with various departments to ensure the highest level of guest experience is constantly provided.
Covers MOD shifts and ensures a smooth daily operation. Manages the Guest Experience Agents. Interviews, trains and schedules the staff.
Conducts performance evaluations and coaches staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience. Assures that all financial and credit procedures are followed and follows up on any issues.
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Desired Skills and Experience :
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
FOUR SEASONS HOTELS & RESORTS
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.
The deeply instilled Four Seasons culture is personified by its employees people who share a single focus and are inspired to offer great service.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.