Research & Development Analyst
BCD Travel
Lagunilla, CR
hace 3 días

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Research & Development Analyst to join BCD.

Customer Experience Analyst, Product & Development Orders Platform

Full-time, home based in Costa Rica

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more.

People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance.

But don’t just take our word for it : we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, your responsible areas include Customer Care Online, Customer Care T24, Central Ticketing Support Services, Product and Development Orders Platform Customer Service.

Provide value as a consultative facilitator to our internal business partners, by effectively translating both business and technical opportunities and challenges into a tangible and actionable format.

Provide objective expertise in the assessment of the possible impacts of various courses of action. Create detailed and realistic business and technical requirements associated with proposed projects.

Provide an on-going resource throughout the project lifecycle to ensure that project deliverables are consistent with the scoped vision.

Provides subject matter expertise and consultation services to our accounts.

A snapshot of this opportunity

  • Facilitation of processes to ensure that final proposal documents realistically fit business need and ability of organization to deliver on it
  • Consultation on business and technical analysis with project stakeholders and enterprise technology personnel
  • Provide subject matter expertise on travel industry practices and underlying industry technologies
  • Provide management with key information related to client concerns, programming errors and escalations
  • Maintain a good understanding of all GDS and BCD Travel technology products to ensure proper process can be developed and implemented
  • Develop and deploy mid-office standards across all GDS platforms
  • Maintain thorough understanding of GDS functionality
  • Responsible for understanding current MidOffice Applications functionality and reporting
  • Participate in determining enhancements required for front and mid-office products
  • Implement creative uses of technology to help decrease transaction processing time and manual involvement
  • Plan and organize projects to ensure company objectives are met
  • Facilitation of, and participation in, activities with internal business partners to understand and gather
  • business needs and requirements
  • Assume and perform other duties and responsibilities, not specifically outlined herein, as is proper and inherent to the position
  • Proficient in writing and speaking English, including technical references
  • Collaborate with other technology teams and / or suppliers to develop best practices and technology solutions
  • Strong customer service, analytical, organizational, and prioritization skills
  • How you can set yourself apart

  • Extensive experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team (Key-CO / Internal support)
  • Expert hands-on knowledge of all aspects of the travel reservation process
  • Understanding of BCD Travel front-mid-and back-office processes
  • Good people skills
  • Ability to work on multiple projects concurrently
  • Strong problem solving and process reengineering skills
  • Excellent verbal and written communication skills
  • Ability to travel as needed
  • Ability to use and communicate in English as the primary language
  • Working knowledge of 3 GDS systems (Apollo, Sabre, Galileo)
  • Travel agent or operations experience
  • What we offer you

    At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.

    We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list.

    We make a difference through charitable activities in our communities across the globe.

    About us

    BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road.

    We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals.

    In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry.

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