As a Senior Principal User Researcher, you will be strategic as you partner with design and product leaders to initiate, plan and execute large research initiatives to deliver on core parts of the business strategy.
You will use a large toolkit of both quantitative and qualitative research methodologies to push the boundaries of ease expectations across our Sage Intacct ecosystem of products and services.
You will drive UX research to the next level and evangelize research findings to make insights actionable across both new and existing products.
What you’ll do :
Collaborate with stakeholders including product management, design, engineering, documentation and analytics teams to plan and execute user research through understanding the business needs, research goals and target customers.
Extract meaningful insights and create impactful stories to drive visibility around our customer experiences and problems to solve.
Use a wide range of research methods, including ethnography / field research, participatory design, persona development, journey maps, interviews, concept testing, surveys, diary studies, usability studies, usage analytics, etc.
Lead design-thinking and other workshops to continually increase customer empathy across the broader organization and stakeholders.
Remote hybrid : mostly remote but must be able to travel to San Jose for specific events.Key Responsibilities