The Accounts Receivable Analyst level II will manage an average portfolio of approximately 2,000 accounts and work through their daily, weekly and monthly activities to meet or exceed established goals.
handle 1,500+ accountsMake a minimum of 45 daily outgoing collection calls for assigned accounts with past due balancesEnforce payment termsMust be able to handle account reconciliationsWork with sales department on various tasksHeavy communication with the various Business Units and SalesProvide professional and courteous customer serviceMaintain aging and corporate AR goalsTrack and maintain accounts throughout the collection process to ensure prompt paymentAbility to handle and resolve customer disputes through the review and interpretation of client contractsPerform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-
Tracing)Receive research and respond to incoming questions; provide information, explain policies and procedures, and / or facilitate a resolutionReview, process and verify accounts and account balancesAccurately document all information pertaining to accountsEscalate unresolved payments from clients to managementAchieve monthly collection goalsPerform other duties as assigned Knowledge, Experience & Qualifications : 2-
4 years of collections experience (business to business)High School Diploma or equivalent and / or pursuing Bachelor's degree in Accounting, Finance, Business AdministrationAdvanced English Level (C1 Level)Strong knowledge of accounting and accounts receivable procedures and processesStrong knowledge of collection techniquesAbility to Work closely with sales and billing departments to reconcile customer disputes with delinquent accountsAbility to interpret written customer contractsResearches, analyzes and reconciles customer’s accounts to resolve issues with delinquent accounts.
Provides advice and counsel to lesser-experienced staff on complex accounts.Completes special projects requiring collections research, as required.
Oracle E-Business or ERP SystemGood analytical skillsStrong customer service skills.Strong oral and written communication skills.
Strong PC and data entry skills.Oracle ERP 12.06 and Oracle Advanced CollectionLegacy SystemsMainframeOracle legacyIPM, electronic data retrieval, for invoice and support detailThird Party Systems ProcessingCredit Card ProcessingExternal conversations with customersInteraction with IT system related issuesExternal and internal customer communication relative to payment applicationsProven previous job stability, including maintaining long-
term work relationships with former employers. Must be able to clear the company’s pre-employment screening.