Collections Agent
Encore Capital Group
San José, Provincia de San José
hace 1 día

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    Empowering you to find success.

    Collections Agent

    San José, Costa Rica Collections

  • Overview
  • Success Profile
  • Our Culture
  • Perks & Benefits
  • Location
  • Join us as a Collections Agent (internally known as Account Manager) and see how your expertise can help lift people up and change their lives.

    Each day is an opportunity to reach out to consumers, work with them and define a financial recovery plan that gives them peace of mind in their time of uncertainty.

    We need driven, goal-oriented self-starters to make that happen. Great listeners who can build trust and respect. ed, outgoing individuals who are ready to roll up their sleeves and learn.

    In return, you’ll have unlimited earning potential, incentives and a wide range of career development as part of our collections team.

    Your work will make a difference and empower consumers to find financial freedom.

    Back to navigation (Overview)

    Success Profile

    What makes a successful Collections Agent at MCM?

  • Dedicated to Excellence
  • Results-driven
  • Problem-solver
  • Relationship Builder
  • Multi-tasker
  • Organized
  • Back to navigation (Success Profile)

    What our employees say

    Successful Account Managers are individuals who can build rapport with their clients and are passionate about creating win / win solutions.

    My role is all about being able to put myself in my clients shoes and show empathy for their situation. The role is challenging, but also has been very rewarding for me.

    Russell, Account Manager

    Knowing that I have the power to transform not only my life, but the lives of so many others is why I love being an Account Manager.

    Being able to help someone, who at one time was in a bad situation, reach financial freedom and peace of mind is priceless.

    Maria, Bilingual Account Manager

    The two most important qualities an Account Manager should have is great communication skills and attitude. Being able to communicate clearly and effectively will be beneficial to not only the customer you are serving, but to you when connecting with your coworkers and leadership.

    Having a great attitude is important because it gives your customers a positive mindset as well.

    Carlos, Bilingual Account Manager

    Successful Account Managers are individuals who can build rapport with their clients and are passionate about creating win / win solutions.

    My role is all about being able to put myself in my clients shoes and show empathy for their situation. The role is challenging, but also has been very rewarding for me.

    Russell, Account Manager

    Knowing that I have the power to transform not only my life, but the lives of so many others is why I love being an Account Manager.

    Being able to help someone, who at one time was in a bad situation, reach financial freedom and peace of mind is priceless.

    Maria, Bilingual Account Manager

    The two most important qualities an Account Manager should have is great communication skills and attitude. Being able to communicate clearly and effectively will be beneficial to not only the customer you are serving, but to you when connecting with your coworkers and leadership.

    Having a great attitude is important because it gives your customers a positive mindset as well.

    Carlos, Bilingual Account Manager

    Successful Account Managers are individuals who can build rapport with their clients and are passionate about creating win / win solutions.

    My role is all about being able to put myself in my clients shoes and show empathy for their situation. The role is challenging, but also has been very rewarding for me.

    Russell, Account Manager

    Video

    A day in the life of an Account Manager

    Our Culture

    When you join our team, you’ll discover a place where diversity of ideas flourish and a collaborative spirit drives everything we do.

    Here, you’ll have the tools you need to achieve more from paid training and strong leadership to plenty of growth and development opportunities.

    Every moment at MCM is an opportunity to make a difference and achieve breakthrough results. The work you do helps consumers, giving them the choices and opportunities they need to make the right financial decisions.

    And in turn, you’ll be rewarded with growth opportunities, an unlimited commission package and a better life.

    Learn More about our culture. Back to navigation (Our Culture)

    Awards & Recognition

    Enjoy the spotlight with a commitment to honoring great results ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

    New Family Support

    Celebrate your new arrival with multiple company-sponsored programs supporting you and your family.

    Pay & Bonuses

    Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

    Volunteerism Support

    Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to $2,500 per employee annually.

    Healthcare

    Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, wellness rewards programs and more.

    Work-Life Balance

    Enjoy paid and floating holidays, as well as generous time off. Are you a new parent? Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

    See all of our benefits Back to navigation (Perks & Benefits)

    Job Details

    The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation.

    Account Managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer, in accordance with FDCPA and company policy, in order to reach resolution of the account.

    Responsibilities

  • Continuously develop and improve dynamic communication skills through consistent and frequent Managerial coaching and feedback.
  • Enhance communication skills by negotiating with consumers by phone to establish payment arrangements in accordance with company policy and company values.
  • Utilize company technology to manage consumer interactions.
  • Education

  • Required : High School Diploma, GED, or equivalent work experience.
  • Preferred : Bachelor
  • Language

  • Required : Bilingual - English / Spanish (90%)
  • Experience

  • Required : 1 - 2 years customer service and / or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications.
  • Preferred : 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience.
  • Proficiency with MS Office.

    Other requirements

    For remote operation, the employee must assure the following :

  • Have a proper space to perform without distractions and displaying the correct ergonomics.
  • Have a minimum internet speed of 6Gigs and dedicate it to the AM functions.
  • As the pandemic progresses, you might be required to work in the office since the remote modality is not permanent.
  • As wenavigate through these unprecedented times, MCM’s focus continues to be our commitment to our Consumers and Employees.

    Since the start of COVID-19, our teams have worked diligently to ensure the health and safety of our employees while continuing to support our Consumers.

    MCM continues to hire in areas which aid in the support of our Consumers and Employees. We have also leveraged our digital capabilities to continue to provide a great recruiting experience.

    As an applicant, you may be asked to complete a phone screen, or a virtual interview and our Recruiting Team is committed to supporting any questions you may have throughout the Interview process.

    Now more than ever, we have a high demand for goal-driven, motivated individuals to join our team.

    Back to navigation (Job Details) Explore this job location Back to navigation (Location)

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