Production Support Specialist
Experian
Heredia, Heredia, cr
hace 6 días

We are currently seeking an experienced product management and marketing professional to support product teams who are focused on consumer credit data, the reporting and processing of credit data, and the regulatory environments that govern credit data.

Specifically, this role is designed to support the efforts of our Acquisition and Prospecting products. The candidate will be responsible for supporting product strategy, product development, innovation and go to market plans / campaigns.

Candidate must be able to work well across multiple teams : Data Development, Compliance, Legal, Sales, Operations, Marketing and other internal partners.

The successful candidate will be highly effective in understanding how lenders are using our products and services today and will not only provide support but will also collaborate with internal product managers, customers and stakeholders in all facets of the job.

Responsibilities Include :

  • Actively provide strong product and market support to Product, Marketing, Sales and Operations teams to help drive revenue growth in the North American market
  • Support product enhancements and go-to market plans to drive market input into creation and on-going development of product enhancements or new products and services.
  • Support the development and planning of product strategies, including go to market activities and product development roadmaps by using a product management and marketing methodology
  • Support sales engagements by providing product demonstrations and participating in sales presentations when needed
  • Provide support to Product team and drive product messaging and positioning
  • Develop sales training and client facing materials based on how Experian can solve client issues and market challenges
  • Consult on and design compliant solutions that meet clients' needs and work with implementation teams to ensure successful delivery
  • Aid in presenting proposed solutions that deviate from business policy to risk committee.
  • Collaborate with Legal and Compliance to assess risk, develop controls, and present requests to executive stakeholders for approval
  • Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders
  • Manage and maintain external and internal facing marketing product documentation
  • Ensure product libraries are current relative to product collateral
  • Support Product team to research billing / invoice requests and revenue tracking monthly
  • Manage implementation of custom Text for Credit solutions. Write user stories, lead grooming / scrum meetings with development team, analyze product deficiencies, work with design team on UX / UI, and manage User Acceptance Testing (UAT)
  • Qualifications

  • 2-4+ years of experience in product management or product development in B2B (business to business) or B2C (business to consumer) products or companies
  • Solid understanding of Financial Services industry (credit experience is preferred)
  • Must have strong communication skills and be able to interface with business, analytics, operations, systems and marketing personnel
  • High sense of urgency and ability to work well in and navigate a matrix environment
  • Experience managing projects and multiple stakeholders
  • Detail-oriented with strong problem-solving skills
  • Resourceful and creative thinker
  • Strong skills with PowerPoint, Excel, Word required; experience with Vizio and Salesforce a plus.
  • A bachelor’s degree required
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