Cloudbeds University Content Coordinator & Trainer
Cloudbeds
San José, Costa Rica
hace 6 días

Cloudbeds is a travel industry startup that works to make the world a more welcome place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals and groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments.

Our hundreds of team members are distributed across 24 countries and, altogether, we speak 17 languages. How do we do it?

On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe.

We're looking for Cloudbeds University Content Coordinator & Trainer who wants to disrupt the travel industry and love to travel as much as we do.

As a CB University Content Coordinator & Trainer, you'll help our clients and employees develop their skills and knowledge.

Your goal will be to conduct informative training sessions, promote company efficiency, and improve the skills of all our clients and employees.

What You Will Do :

  • Constructs courses to include digital text, simulations, graphics, animation, and audio and video components.
  • Collaborate with the management and subject-matter experts to identify company training needs.
  • Schedule appropriate training sessions.
  • Oversee and direct seminars, workshops, individual training sessions, lectures and any other learning methods needed.
  • Plan and implement an effective training curriculum.
  • Train and guide new and old employees and clients as well.
  • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
  • Follow-up on customer feedback to further improve training materials
  • Conduct evaluations to identify areas of improvement
  • Monitor employee performance and response to training
  • Use training materials to keep up-to-date with the latest system updates
  • Help create and / or translate new tutorials as needed by contributing content to the database of support articles
  • Attend and in some cases deliver company-wide online training sessions
  • You'll Succeed With :

  • At least 2+ years experience as Corporate Trainer or similar role
  • Proven experience as a corporate trainer or similar role ideally at a SaaS company
  • Good understanding of various teaching methodologies and tools
  • Experience in hospitality / tourism
  • Great communicator with the ability to effectively describe complicated ideas to different audiences
  • Must be highly organized, proficient in time management, and possess excellent public speaking skills.
  • Fluent English
  • Native / Fluent Spanish and / or Portuguese is a plus
  • Problem-solving skills and emotional management
  • Compatible graduation course
  • Excellent internet / wifi connection
  • Note : This is a remote position that can be done anywhere
  • Our company culture supports flexible working schedules with an unlimited PTO policy and the opportunity to travel and work remotely with great people.

    To make it easy for our team to travel we offer 2 corporate apartment accommodations near our San Diego and Sao Paulo offices.

    At Cloudbeds we dedicated to your personal and professional development. You will have access to over 10,000 courses within LinkedIn Learning when you join our team for your unique individual growth! If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career.

    If you would like to be considered for the role, we would love to hear from you!

    Company Awards to Check Out!

  • Inc. Best Places to Work (2017 & 2018)
  • Inc. 500 Fastest Growing Companies (2018)
  • Connect MIP Award (Technology)
  • Best Places to Work Inc Magazine (2017 & 2018)
  • Best Places to Work HotelTechReport (2018 & 2019)
  • Start-Ups to Watch in 2018 Forbes
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