Senior Data Analyst
Heredia, Costa Rica
hace 5 días

What We Need

We are looking for a passionate analytics guru with in-depth expertise of the customer experience lifecycle and ability to create and develop innovative BI solutions.

Your Area of Focus

  • Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers
  • Conduct detailed data analysis on data used across business units to evaluate business processes and improve on / create new features
  • Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization
  • Provide innovative analytical insights oriented to consumer analytics
  • Conduct qualitative and quantitative research and use mixed-method approaches to data analysis
  • Analyze, synthesize, and share research findings into key insights for stakeholders
  • Assist in the design, implementation, and enforcement of data infrastructure, security and system policies
  • Build predictive and prescriptive analytics models that drive business decisions
  • Collaborate with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, offerings to improve client satisfaction and loyalty
  • Your Professional Qualifications

  • 5+ years in business intelligence / analytics experience
  • 3+ years experience working with consumer analytics
  • Bachelor’s Degree in a quantitative field (engineering, math, statistics, data science)
  • Proficiency in Excel, Power BI and other visualization tools.
  • Proficient SQL, python, R or DAX
  • Experience in statistical modelling and machine learning techniques
  • Previous experience in highly cross functional roles and partnership with different departments
  • Excellent communication skills, both written and verbal. Ability to effectively present information to higher management
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Our Values

  • Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
  • We hold ourselves to the highest standards. And we work with urgency because what we do matters.

  • Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
  • We are solution-oriented and aligned with their needs.

  • Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers that believe in making things better.

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