Performance Reporting Specialist
Mondelēz International
CR-San José-Santa Ana
hace 22 horas


  • Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands. That’s who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

    Mondelez International is looking for vacancy : Performance Reporting Specialist Responsible to provide accurate and timely business performance information to the Employee Services Leadership team to support decision making and formulation of business strategies at the Delivery Center and Global levels.

    At macro level accountable for timely (quality) delivery of KPI / Metric reporting on a daily, weekly, monthly, quarterly and yearly basis.

    Development of reports / insights from multiple source systems and delivering outputs to the Delivery Centre which enables the operation to monitor MBS Performance.

    Partnering closely with Delivery Centre Leads to understand the operational requirements at Centre level ensuring that business needs are met and governed Main Responsibilities

  • Create, produce and distribute operational performance reports as required and specified by internal clients according to frequency as directed
  • Monitor performance management deliverables to ensure completeness and accuracy,working with Operations teams as necessary to mitigate any issues
  • Review ongoing performance management activities to identify and recommend automation and / or other process improvement opportunities
  • Respond to ad-hoc requests by extracting, analyzing and interpreting data for management analysis and continuous improvement ensuring these are globally aligned
  • Proactively identify the need of data and reports to support and improve the information supply for the center
  • Support MBS Incident Protocol Management (IPM) protocol through identification of
  • performance issues and proactive communication
  • Support Performance Management Capability team by documenting and maintaining metric calculations and reporting procedures, working to align global policies and proceduresDeploy adequate procedures and controls to ensure high quality in all deliverables and
  • appropriate management and Operations communication
  • Support Performance Management peers in other geographic Service Centers as needed
  • Stakeholder management : including working closely with Centre and Workstream Team
  • Leads to understand operational requirements ensure global governance is in place
  • Collaborate closely with capability to understand system enhancement / changes and how this impacts the reporting environment, whilst ensuring that impacted KPI’s are clearly communicated to the audience.
  • Being visible and the main contact within one of the centres to ensure operational activity and challenges are fully comprehended and understanding the impact this may have on the
  • reporting environment.
  • Understanding the design and process flow’s (SLA) of the Employee Centre and
  • workstreams to enhance and ensure accurate reporting.
  • Collaborate and join team meetings with Workstream TL’s to educate and create awareness
  • of KPI’s and report set up.
  • Develop a comprehensive understanding of the source system used for reporting, working
  • with the relevant capability teams.
  • Academic Knowledge

  • Technical Degree in related field preferred
  • University studies in business administration. Statistics or related field preferred
  • Abilities

  • Strong customer service-orientation
  • Self-directed, able to multi-task and manage fluctuating workload
  • Attention to detail
  • Sense of urgency and high operational excellence
  • Strong technical and operations expertise in shared service center operations including, performance metric definitions, metric calculations.
  • Advanced Excel knowledge (macros), MS Access, Service Now and SQL is a plus

  • Fluent English required
  • Strong work ethic
  • Related experience of 2-3 yearsStrong stakeholder management skills
  • Ability to effectively problem solve
  • Dealing with change and ambiquity
  • Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.Join our dream of creating delicious moments of joy! Thank you, we look forward to speaking with you!

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