Support Engineer - Outlook
Microsoft
San Jose, San José, Costa Rica
hace 19 horas

As a Support Engineer in the CSS MW Exchange-Outlook business which includes the following technologies : Office 365, Exchange, Outlook, Security & Compliance and Authentication, you will be accountable for providing an outstanding technical support experience to our Enterprise customers.

From problem identification to full resolution, you will own and manage your cases through the most appropriate channels (phone, e-

mail and any other new modern tool), and collaborate with Product Group and other support team members. Your focus is to support one or more of the above-

mentioned technologies in Enterprise environments.

Responsibilities

We are looking for people who

  • Are curious and eager to troubleshoot and resolve complex technical issues
  • Like to collaborate in multicultural environments and interacting with stake holders to resolve service issues
  • Are autonomous with a strong sense of customer service to be able to engage with the right internal audiences
  • Requierements :

  • Experience in supporting large Enterprise environments
  • Strong knowledge and demonstrated technical experience in any current Exchange Server version and / or any current Outlook version
  • Preffered :

  • Strong customer service, communication, problem-solving and interpersonal skills, team work, capacity to deal with difficult customers and ambiguity
  • Ability to handle high pressure situations well
  • Knowledge of Office 365 Security & Compliance and Authentication is desirable
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :

  • Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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