Principal Live Service Specialist
Sage
San Jose
hace 10 horas

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.

Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.

On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.

On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers.

If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

EOE AA / M / F / Vet / Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster :

Job Description

Are you interested in working at a fast-growing Silicon Valley company voted Best Place to Work ten years in a row and recognized as one of the Best Workplaces for Diversity by FORTUNE?

  • Every business on the face of Earth must, in some way, do bookkeeping, accounting, and financial planning to operate. At the outset, these functions may seem like mundane facts-of-life in the process of running a business;
  • however, the skill with which a company does them can have a profound impact on their business.

    Within the Medium Segment Native Cloud Solutions at Sage, our team helps keep our cloud-based infrastructure and SaaS application highly available and scalable.

    The team you will join has broad expertise in Systems Engineering, Cloud Infrastructure Management (public and private), networking, and monitoring.

    You will help to develop, extend, and maintain our mission-critical infrastructure while ensuring reliability and performance.

    This role works in partnership with cross-functional teams maintaining our existing and forthcoming technology stack.

    Key Responsibilities

  • Research and implement new technological subsystems to modernize our infrastructure and work with various groups to maintain our high uptimes and deliverables to various business partners.
  • Implement automation and industry best practices to run our large-scale, rapidly growing infrastructure with minimum human intervention.
  • Address production issues, learn to mitigate them quickly, and find ways to prevent them
  • Implement monitoring, observability, and alerting tools such as dashboards and logging systems to understand the health and availability of our infrastructure and applications.
  • Configure and maintain software components, i.e., operating systems, web servers, application environments through Python and Bash in a highly customized environment.
  • Participate in our follow the sun on-call rotation and improve on-call practices and procedures.
  • Requirements :

  • 5+ years of professional experience in managing highly available SaaS environment as a DevOps Engineer / Systems Engineer / SRE
  • Proven experience with Infrastructure as code (Terraform, or CloudFormation) is a must
  • Proficiency in scripting in Bash and Python Automation must be part of your DNA
  • Proficiency in Linux administration in either Red Hat or Debian distributions
  • Application experience with web technologies such as Apache, Tomcat, HAProxy, NGINX etc.
  • Experience crafting and deploying cloud-native enterprise applications in public or private cloud platforms using Docker and Kubernetes
  • Public cloud / AWS experience (EBS, EC2, RDS, Lambda, S3, CloudFront etc.)
  • Strong analytical and troubleshooting skills.
  • Excellent interpersonal and communication skills with the ability to work in a dynamic high growth environment.

    Do you love where you work? WE do!

    Who is Sage?

    How we make a difference :

    Champion of Business Builders :

    Life at Sage :

    Our comprehensive total rewards program included :

    Extended health, dental and vision coverage

    Ongoing training and professional development

    21 days paid time off from the beginning

    Paid 5 days to volunteer through our Sage Foundation

    Matching Retirement contributions

    And, so much more

    People make Sage phenomenal. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

    We're writing our next chapter. Be part of it!

    At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.

    Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework, and we want to be clear in what that looks like when you join our Sage family.

    On one hand, our offices will continue to play a meaningful role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.

    On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

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