Quality Specialist
Catalina
San José, Provincia de San José
hace 1 día

Our Team

The Quality Team’s role is to prevent client impacting errors and reduce financial liability from errors and defects in our business.

Secondarily, the team looks to improve business efficiency and operations to enable global solutions in the products and services we provide to the marketplace.

The role reports to the Quality Assurance Supervisor

The role provides a holistic perspective of Catalina’s business, enabling cross-functional experience and a client focus.

As part of this team you will be helping to identify business processes and systems that need improvement and take part in the ideation of new solutions to our business challenges.

The role will primarily focus on In store product support, including Retail, CPG, PoR, MFD, Bulk, & traditional Catalina advertising / promotion products & services.

Responsibilities

Strive for 100% quality execution through quality assurance and testing

Conducts thorough program checks to ensure setup accuracy; checks of all assigned pre and post-live program changes

Reports and analyzes program execution errors; makes recommendations to error-proof the process to mitigate risk

Captures management metrics and participates in management team huddles

Creation and maintenance of any necessary quality documentation (training, checklists, best practices, etc.) in conjunction with Go University

Supports adoption of and drives continuous improvement process changes through implementation, recommendations, and feedback

Demonstrate high degree of flexibility and proactive critical thinking to anticipate and address potential roadblocks / issues

Manage campaign workflow across Media Services and / or Sales team to ensure client investment is on track, executed flawlessly and completed on time

  • Communicate and collaborate with various internal departments regarding troubleshooting issues and other requests specific to campaign execution;
  • help troubleshoot and resolve any campaign execution issues

    Keep Business Account Manager, Business Consultant, Campaign Specialists, and Leadership informed of any barriers or risk discovered during quality check

    Adhere to executional best practices to ensure overall quality and compliance standards.

    Maintain understanding of all media campaign management tools to serve as internal consultant and knowledge resource on system and targeting capabilities to align with specific campaign objectives.

    Schedule flexibility to match business and client needs.

    Qualifications

  • EDUCATION : College degree in marketing, business, or related field required.
  • EXPERIENCE : Minimum of 5 years industry experience in Promotions, Advertising, Marketing, Campaign Management or Shared Services organizations required, 7+ years of experience preferred.
  • Demonstrate agility, a continuous improvement mindset, and action-orientation; Lean Six Sigma background is preferred
  • Demonstrated ability to self-motivate, multi-task in a fast-paced environment, work in teams and be flexible
  • Capable of handling multiple projects and deadlines and works well under pressure
  • Proven aptitude to learn new products, markets, channels, concepts and apply logical quality mindset even in unfamiliar situations
  • Strong analytical, problem-solving skills; data analysis, brand management, and skills drawing logical conclusions based on numerical results
  • Cross functional collaboration and influencing skills
  • Must have exceptional organizational abilities, superior follow-through and be able to focus on details
  • Effective and accurate verbal, interpersonal and written communications skills
  • Strong proficiency with Power Point, Excel, SharePoint and Word; experience using Salesforce.com preferred
  • Familiarity with campaign setup and execution comprised of multiple media channels
  • Excellent customer focus (customer orientation; responsiveness; build partnerships internally; handle difficult situations)
  • Results oriented (display sense of urgency and persistence until goals are met; motivated by results; apply problem-solving skills to overcome obstacles)
  • Innovation (create and foster change; creative problem-solving analytic and strategic thinking; decision-making)
  • Exceptional personal qualities (honesty, integrity; self-confidence; maturity, manageability; thoroughness; conviction; learning; realistic)
  • Drive for success (entrepreneurial; display initiative; accountability / ownership)
  • Influence skills (persuasive; assertive; effective communicator; straightforwardness / candor
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