Sales Representative
FCM Travel
Liberia, Costa Rica
hace 5 días

About the opportunity

Discova is looking for an In-destination Host to join the team in Liberia, Guanacaste. As a member of Discova, you will be a part of a passionate sales team of ID Hosts who are committed to consistently delivering an excellent customer experience and take pride in being the face of Discova.

We are looking for someone who is self-driven and strong in sales skills to introduce company products to potential customers and close sales.

The ID Hosts responsibilities include researching competing products, identifying opportunities to increase sales, and assisting in developing and executing sales plans.

You should also be able to answer customers’ questions regarding product pricing, availability, features, and benefits.

This position Remuneration includes a base salary (Costa Rica minimum wage) plus commission based on sales performance.

Key Responsibilities :

Represent Discova and welcome guests within 24h of arrival, occasionally including at the airport

Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures

Establish and maintain relationships with local hoteliers, excursion agents and travel companies

Service all customer enquiries professionally and efficiently within expected business turnaround time

Offer every customer tours and other activities with preferred suppliers or Discova branded products

Ensure you maintain up to date with product knowledge and understand Discova offerings alongside other upskilling training.

Various reporting duties to other people within the business.

Essential qualifications and experience

  • Tourism or administration Technician or similar career.
  • Minimum 1 year of experience in similar positions.
  • Advanced English language proficiency (Written and conversational).
  • Tourist areas knowledge in the country.
  • Customer service orientated.
  • Skills and attributes

  • Excellent communication skills.
  • Sense of responsibility.
  • Excellent customer service skills.
  • Capacity for teamwork and proactivity.
  • Conflict resolution skills.
  • Results-orientated.
  • Management of sales closing techniques.
  • About Us

    The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers.

    With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

    Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element .

    We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

    Get in touch now and Discova a world of possibilities!

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