Online Recruitment Coordinator (512982)
The California State University
San Jose
hace 5 días

Description : Job Summary

Job Summary

Reporting to the Senior Director of Online Recruitment, the Online Recruitment Coordinator will support San José State University’s commitment to increase online access to higher education for working adult learners, particularly focusing on providing students from historically underserved communities with opportunities to advance their education and obtain their degree.

The Coordinator provides enrollment policy guidance for SJSU Online degrees and programs to the Enrollment Counselor team.

The Coordinator is responsible for building a student-centered dynamic within the enrollment counselor team and identifying and resolving issues related to student experience.

The coordinator will also maintain and oversee enrollment operations and work in conjunction with university information technology and customer relationship management and reporting (CRM) staff to ensure functionality of all recruitment systems and workflows.

The coordinator will lead the daily tasks for the Enrollment Counselors and offer support and guidance to Enrollment Counselors to ensure a positive enrollment lifecycle for prospective students.

Key Responsibilities

  • Holds weekly meetings with Enrollment Counselors to set daily tasks, establish short- and long-term goals, review recorded class, accomplish such things as tracking Enrollment Counselors’ pipelines, addressing trends and issues proactively, identifying training opportunities, and laying out weekly goals
  • Coordinates the resolution to any systematic issues with CRM and Dialer Technology
  • Ensures accuracy and consistency in communication directed to prospective students through systems
  • Engages in weekly meetings with data coordinator to discuss lead quality and trends / updates
  • Serves as primary contact for addressing questions from staff, and inquiries / requests concerning prospective student issues
  • Ensures proper trending for starts and adjusting focuses, as necessary, to ensure the unit meets University enrollment expectations
  • Tracks and presents enrollment trends (internal / external) and conversion data
  • Coordinates the formal and informal recruitment intake processes for Online Recruitment
  • Provides outreach for various groups of students in various stages
  • Supports Enrollment Counselors with daily tasks
  • Provides Coaching for Enrollment Counselors, using a Tell, Show, Do model
  • Performs functions associated with the Enrollment Counselor role, especially early in SJSU Online's development
  • Through an inbound and outbound call center, provide excellent customer service to prospective students throughout the full admission recruitment process primarily via telephone
  • Maintains prospective student records in SJSU Online databases
  • Makes recommendations to manager in enhance student recruitment lifecycle
  • Helps enrollment counselors manage a prospective student pipeline to ensure appropriate student follow-up is taking place
  • Knowledge, Skills & Abilities

  • Knowledge of Customer Relations Management (CRM) platforms and / or call center technologies (e.g., Salesforce, Genesys, Five9)
  • Strong organizational, time management, analytical, and interpersonal skills
  • Well-developed oral and written communication skills
  • Ability to develop and implement strategic planning and outcome driven assessment efforts
  • Excellent customer service and public relations skills
  • Ability to handle multiple work priorities, organize and plan work and projects
  • Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior
  • Ability to effectively train and advise staff
  • Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
  • Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
  • A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

    Preferred Qualifications

  • At least three years of experience working with students in a higher education online recruitment / enrollment setting
  • Two plus years of experience coaching or mentoring others
  • Experience working with non-traditional students
  • Compensation

    Classification : Student Services Professional III

    Anticipated Hiring Range : $4,750 / month - $5,180 / month

    CSU Hiring Range : $4,691 / month - $6,683 / month

    San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .

    Application Procedure

    Click Apply Now to complete the SJSU Online Employment Application and attach the following documents :

  • Resume
  • Letter of Interest
  • All applicants must apply within the specified application period : April 12, 2022 through May 3, 2022 . This position is open until filled;
  • however, applications received after screening has begun will be considered at the discretion of the university.

    University Personnel

    CSU Vaccination Policy

    The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.

    Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment.

    The system wide policy can be found at and questions may be sent to .

    Additional Information

    Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information.

    Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

    The standard background check includes : criminal check, employment and education verification. Depending on the position, a motor vehicle and / or credit check may be required.

    All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting.

    SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


    All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification :

    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming.

    The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years.

    A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at .

    Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at .

    The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus.

    A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at .

    Equal Employment Statement

    San José State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.

    This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

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