REFINITIV is looking for an Order Management Specialist with base in Costa Rica The OMS will have the following responsabilities, among others : Responsibilities : + Aligns to a designated client base and establishes relationships with customers, playing a key role in improving service results.
Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.
Handle the entire end to end order life cycle, including order preparation, order monitoring, permission and billing / credits / cancellations for new and renewal orders.
Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts, approvals).
Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
Ensure any off-line pricing calculators and / or product-specific checklists are completed.+ Handle back orders with internal partners, raising all delays where interaction is required.
Maintain accurate client site billing & location details, and contact / user records on internal systems.+ Reconcile out of date Opportunities to orders.
Provide timely support and resolution regarding Data and Compliance issues.+ Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.
Handle and resolve external & internal queries relating to quote / order status, billing, client account information / permissioning, and compliance issues.
Lead ad hoc initiatives with relevant groups, ensuring customer requests are successful executed.+ On board customer to use self-serve solutions+ Enable the digital transformation of customer's experience of doing business with Refinitiv Knowledge & Skills : + Solid understanding of local / business-based core order management systems.
Solid understanding of order management, entitlement and billing policies, processes and systems.+ Demonstrated problem solving skills as well as work prioritization.
Flexibility and an appreciation of a fast paced and international environment.+ Exceptional customer service skills and consistent track record to build successful relationships with internal and external clients.
Detail oriented with good analytical / critical thinking skills.+ Strong communication skills at a professional level.+ Understanding of compliance with company practices and methods of working.
Qualifications : + English / Portuguese (Fluent)+ First level university degree or equivalent experience+ 3+ years of related experience (Customer Service, Procurement, Accounting, Finance)+ Tool Knowledge : Siebel, SAP, Microsoft OfficeAt LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose.
You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths.
In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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