Business Change Manager - Business Transformation and Automation
Heredia, Costa Rica
hace 4 días

Business Summary :

VMware’s energizing, rapidly growing environment, will require a candidate with Change Management experience with flexibility to own and to participate from a strategic and tactical standpoint.

Our Business Change Manager will primarily be responsible for deliverables as part of Change Management work stream(s) in a variety of projects.

This individual will collaborate with key business customers, IT teams, and Data teams to deliver key transformation and automation projects to support VMware’s growing business.

Job Role and Responsibility :

  • Strategic planning and tactical execution of projects - Organize, coordinate, and manage resources, time, and people to achieve project goals and objectives
  • Build strong working relationships with senior business sponsors to foster user adoption and deliver value
  • Develop an innovation mindset with the focus on continuous improvement
  • Adopt defined processes, quality standards, and best practices to manage projects; identify ways to streamline and improve efficiency of work and enable continuous improvements.
  • Identify risk areas associated with project deliverable, or team and develop metrics to monitor the risks and report trends.
  • Team effectively with others to meet goals and satisfy project objectives; gets buy-in of stakeholders by developing and maintaining strong relationships with internal and external partners
  • Seek help within organization to consider appropriate data, intuition, ideas, and experience to make decisions and manage projects
  • Adoption, Change Management, Communication, and Training Needs Analysis - Interview Key Project Stakeholders and Project Management to determine Adoption metrics and measurements, Training timeline and deliverables, and to plan the Change Management timeline and deliverables, including approval mechanisms
  • Develop, create, and maintain training documents - including cheat sheets, presentations, and training scripts interviewing appropriate project members to determine process inputs for training materials in English.
  • Participate in testing cycles to better understand deployment deliverables and create training materials. Provide User Acceptance Training (UAT) Training as a testing ground for end user training.

  • Deliver End User training, managing all Training logistics, including facilities scheduling, requesting and tracking Super User / Project Team participation, execution, and follow up surveys in English
  • Develop and create timelines and written Communications to project stakeholders, end users, and other project participants in English
  • Provide advanced, on-going, new hire, and ad hoc training as requested on supported applications. Maintain and update all documentation such as cheat sheets, training scripts, and training presentations in English
  • Coordinate and produce diverse launching events both locally and remotely, in collaboration with various teams within the Company
  • Required Skills :

  • 5+ years’ experience in Change Management
  • Process Excellence training
  • Experience working cross-culturally, internationally, across multiple time-zones
  • Project Management and SDLC lifecycle experience, waterfall and agile methodologies is desirable
  • Demonstrate good broad working knowledge of support organizations and culture
  • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines and deliverables
  • Has the ability to work in both consultation and cooperation mode to engage with the stakeholders.
  • Is pro-active and is learning orientated in order to get to tangible issue-based results. Shares recommendations.
  • Outgoing and comfortable building cross-functional relationships
  • Effective communication skills with all levels of management
  • Proficient English speaker and writer
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and / or processes
  • Ability to think strategically
  • BS / BA degree or equivalent experience
  • Preferred Skills :

  • Prosci, ADKAR, or related change management training is desirable
  • Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a problem-solving attitude to conflicting approaches and priorities involving others
  • Have a fair understanding of MS- Excel, MS- PowerPoint and related business enabling software
  • Have a fair understanding of Adobe Captivate and / or other eLearning development software
  • VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.

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