Reporting to the Associate Director of Financial Aid Operations and Technology, the Financial Aid Operations Coordinator supports the successful implementation of student financial aid program services in the Financial Aid and Scholarship Office.
Under general supervision, the coordinator will provide courteous and accurate customer service to all prospective students, university constituents, and campus community.
The Financial Aid Operations Coordinator is primarily responsible for coordinating a variety of interrelated workflow processes to ensure the timely receipt, coding, referral and processing of financial aid documents related to the Financial Aid application and awarding process for all San Jose State University applicants.
The coordinator coordinates, implements, and maintains clerical, administrative and customer support functions for all aspects of the Financial Aid services document management.
The incumbent will also provide assistance to students and families in completing the financial aid process.