ERC Trainer(A)
Calle Blancos, San Jose, CRI
hace 3 días

The ERC Seasonal Trainer role is an advocate for continuous learning and development of the Employee Resource Center (ERC) associates.

ERC Seasonal Trainers play a pivotal role, as they are responsible for introducing new hires to Amazon’s culture, and work hand in hand with Training Specialists, ERC Associates, and Managers in driving growth in the ERC.

This role is responsible for performance and capability development of ERC Associates

Task Responsibilities

  • Able to design training materials, bridge any gaps between understanding and execution, and facilitate learning in the classroom by organizing and presenting material in a way that is optimal for the learning experience.
  • Work closely with the manager / stakeholders in the preparation, development & coordination of training events.
  • Contribute to continuous needs analysis and training improvement and additional training projects as required.
  • Maintain current information about training programs, events and performance support materials.
  • Compile course evaluations and produce summary reports of participant feedback.
  • Coordinate the new hires’ nesting week by providing support, leading daily huddles and suggesting training refreshers based on feedback obtained from the mentors and the huddles
  • Work along with the Trainer Assistant designated for the class for help with training, equipment and basic logistics for the training period and post training activities / logistics.
  • Provide real time action and support in following areas :
  • Demonstrate discretion handling sensitive information.

    Address behavioral issues with trainees.

    Detect and resolve system issues among the trainees.

    Identify and share training best practices.

  • ERC Training Experience
  • Knowledge of US leave and accommodations
  • Ability to provide and receive feedback effectively
  • Experience in or demonstrated ability to lead people / teams
  • Strong verbal and written communication skills
  • Strong time management skills
  • Experience communicating and presenting information to groups in a way that is understandable and easy to follow
  • Ability to adapt well to fast-paced environments with changing direction
  • Teaching experience
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