Technical Writer Intern - Developer Documentation
San Jose
hace 4 días

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.

Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.

On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.

On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers.

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EOE AA / M / F / Vet / Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster :

Job Description

Are you a budding technical writer with an interest in programming languages, APIs, and software development?

Developer documentation is one of the hottest areas in technical writing, with demand for writers growing each year. As an intern, you’ll learn about APIs and developer documentation, while getting hands-on experience working with content on the Sage Intacct developer site.

As an entry-level position, this internship provides lots of opportunity to develop your skills and experience. You’ll use markdown (commonly used for developer documentation) to perform basic editing tasks to start, with advancement to higher-level tasks as your content and tool experience grows.

Accounting knowledge is not required.

This position is part-time, 15 to 25 hours per week. Hours are flexible, but most of the work should occur during normal business hours of 8 : 30 am to 5 : 00 pm.

The expected internship length is 3-6 months, depending on skills and performance.

Key Responsibilities

Job Responsibilities :

  • Assist the Developer Documentation team by completing editing assignments. Editing will be done in markdown, with other tools used for publishing and source control.
  • As your experience grows, you may advance to higher-level tasks that involve updating or creating content.

  • Collaborate with the Developer Documentation team to understand the tasks, goals, and details of each project. Ask questions!
  • Keep track of your progress and areas where additional investigation or work needs to be done.
  • Job Requirements :

  • Minimum of 3 years college, preferably in a Technical Communication program.
  • Additional coursework or experience with coding. Code samples are a plus.
  • Knowledge of or experience with XML or REST APIs.
  • Experience editing content in markdown.
  • Basic comfort with GitHub or other source control software.
  • Well-honed writing skills and proficiency in punctuation and grammar.
  • Ideal candidate :

  • Is detail-oriented and inquisitive.
  • Has good interpersonal skills.
  • Enjoys learning new tools and software.
  • Grasps the goals of each project and has the confidence to ask clarifying questions.
  • Meets deadlines.
  • Participates actively in team meetings, offering solutions, ideas, and suggestions.
  • Enjoys taking on new tasks.
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