eBay is the World’s Marketplace it’s where the world goes to shop, sell, and give. Our strategy is to deliver the best choice and the most relevance, underpinned by the most powerful selling platform.
And our Identity and Onboarding teams invite our Buyers and Sellers to all this! We are currently looking for an accomplished Lead / Principal Product Manager to lead our efforts in enabling seamless Identity assurance and access to our marketplace's buyers and sellers around the world, reducing the pain associated with lost or forgotten passwords, while maintaining the highest standards of frictionless security for our customers.
In this role, you will put the needs of our buyers, sellers, and partners first, and will challenge the status quo. Our Identity and Onboarding teams consist of both user facing native and web experiences and the underlying services that enable access to eBay accounts for buyers and sellers.
You will manage our existing feature-set of linking knowing our users with welcoming them back the platform to drive key critical metrics while helping create & deliver the future strategy, roadmap, and features that will enrich our Identity work.
You will drive the interconnectedness of our Identity, Onboarding, Risk and KYC products to ensure that knowing our buyers and sellers translates into meaningful and measurable impact for our customer experience and business goals across enabling more engagement while minimizing risk on the platform.
You'll be conversant in Passwordless, fluent in Risk detection and know how to build Identity assurance across KYC and Risk.
You will inform how our Identity solutions serve over a hundred million of users globally.
You are going to be instrumental in our quest to make the eBay's Identity experience second to none. You will deliver highly extensible capabilities, being to go-to-person for the intersection of our Onboarding, Identity and Account Security roadmaps.
You will put our customers at the center of eBay’s Identity experience, enabling our promise of seamless when possible; friction when needed .
The future of Identity at eBay is exciting! Come be a part of it!
Core responsibilities :
Define and deliver a feature roadmap that supports eBay’s business imperatives and your internal and external business partners.
Work in close collaboration with other PMs and partner teams such as program managers, designers, development teams, legal, marketing, etc to gather their early feedback around new sign-in and authentication scenarios / Epics and requirements;
secure their consensus; and ensure smooth execution
Deliver high quality scenarios / Epics that capture an impactful scope of work with clear KPIs / Metrics that are tracked and optimized to meet your feature goals
Features are delivered on time, and with quality. Willing to step-up and do whatever it takes (no job too small... or too big) to get things done
Success factors :
Be an expert in all areas regarding your product / features, including the customers, market, technology, competition, analysts, trends and anything else that needs to be considered.
Have a balance of strong business & technical background, more specifically have proven ability in being the primary product interface and central point of coordination in the definition and execution of products through their lifecycle.
Experienced in translating customer pain, needs into high-quality scenarios / Epics that are implementation-free and focused on expected outcomes
Experienced in the Agile methodology, managing one or more Scrum teams, including detailed release and sprint planning;
detailed grooming sessions; backlog prioritization based on business imperatives and KPIs / success metrics; etc.
Experienced in delivering high scale, Identity & Auth service solutions for consumers & businesses
Possess in-depth understanding of the macro landscape including the various types of product offerings in the Identity space and key players
Possess deep experience with Identity technologies and standards such as Identity verification, Passwordless, and ML Risk Platforms
Have the ability to manage multiple features simultaneously throughout an Agile software development lifecycle
Be clear, crisp communicator, who can convey effectively across all levels of a business. Have the ability to persuade others to do what is right for the customer and the company
Self-motivated, able to make decisions independently
Strives when facing ambiguity, quickly adjusting to rapid changes
Role requirements :
10+ years of experience in product management, preferably in large consumer software & services offerings with experience leading virtual teams of Product Managers
Experience in Identity & Authentication / IAM, including knowledge of multi-factor authentication technologies such as biometrics and Onboarding standard methodologies including Identity Verification solutions
Experience in product & services security and compliance, including familiarity with laws and regulations related to end-user KYC, Identity & Privacy
Familiarity with the Lean Startup Model (Build, Measure, Learn) using MVP to validate product / feature hypothesis first
Demonstrated success in working within cross functional teams
Direct experience working with product, technology and standards committees on product platforms, planning and new business opportunities
Strong problem solving and excellent verbal and written communication skills
Experience driving numerous parallel initiatives
Required Education :
BSc. or Bachelor Engineering / Computer Science
MBA or equivalent is preferred
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.
Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
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