B&I Operations Supervisor
San Jose, San Jose, Costa Rica
hace 3 días

Newrest is recruiting a B&I Operations Supervisor for its activities in Costa Rica.

Under the supervision of the B&I / Retail Director, you will have responsibility for the management and business development in the sector of B&I catering.

Your main mission consists in managing 10 sites in B&I catering sector and developing the customer portfolio in your sector independently.

You oversee the careful delivery of services, within budget and food hygiene and safety standards.


  • Animate the operational teams (evaluation, training, evolution) by promoting the quality of customer service, performance, responsiveness, development of turnover
  • Ensure the improvement of profitability ratios of the various sites
  • Participate in the implementation of the Group's strategy
  • Economic function : Monitor its weekly / monthly and annual Profit Site and ensure regular reportingRecommend corrective actions and improvement actionsAchieve budget targets
  • Human Resources Function : Manage the organization of his team's work (planning, holidays, etc.)Ensure the interface with the HR Service and control the transmission of the necessary documents (leaves, illnesses, check-ins, etc.
  • Check the monthly pay scoresDefine training needs annuallyCollaborate in the recruitment of staff with the HR ServiceEnsure compliance with the internal regulationsAnimate, train and develop middle managementMonitor the social context

  • Management function : Manage your team and recognize individual performanceAnimate, direct and involve staffCommunicate, inform, motivate on common goalsEvaluate and develop skills
  • Commercial / Sales Function : Ensure effective customer follow-up and ensure overall satisfactionEnsure the conformity of the service about contractual commitmentsParticipate in responses to calls for tendersParticipate in the business development planBe proactive in proposing new catering conceptsBe responsible for the good performance of the sites (promotion and presentation of products, sufficient quantities, compliant staff uniforms and quality of reception and service, etc.)
  • Food Quality / Safety Function : Be responsible for compliance with HACCP-type hygiene rulesParticipate in hygiene audits and propose corrective actions based on the resultsRegular reporting to General Management and QHSE Management
  • Financial function : Objective overdue to zero (customer accounts)Be responsible for the regularity of the funds in the context of the Group's financial rulesDevelop the monthly management and ensure the weekly interface with the Accounting DepartmentControl and participate in the reliability of inventories

  • Ideally trained in hospitality / catering, you must have a first successful experience in multi-site management in the sector B&I
  • Master Degree in International Business
  • Your mastery of the culinary professions combined with interpersonal skills, your listening skills, your availability, your enthusiasm and ability to lead a networked team will allow you to enroll in the company's development projects.
  • Your interpersonal skills, your negotiating skills, your fighting spirit will allow you to achieve your objectives and retain customers in your sector
  • Sense of organization, method and respect of local constraints
  • Spanish and English fluent, French is a plus
  • Experience of the life cycle of contract from bidding, costing, lobbying and mobilization
  • Excellent computers skills
  • Dynamic, extroverted, results oriented
  • CONTRACT : Permanent contract - Starting date as soon as possible

    LOCATION : Position located in San Jose - Costa Rica

    SALARY : Depending on experience and profile

    With origins in Group Catair in 1996, and founded by its Co-CEO's Olivier Sadran and Jonathan Stent-Torriani, Newrest is the only major catering company active in all catering and related hospitality segments including airline catering, buy-on-board, duty-free on board, contract catering, remote site and support services, rail catering, airport and motorway retail.

    With revenues under management of almost 1.9 Billion Euros in 2017-18 and 32,000 employees world-wide in 49 countries, Newrest is also the first largest †independent' airline caterer world-wide.

    Newrest is committed to constant improvement and innovation for its clients, the well-being and progress of its employees and managers, a sustainable and durable development of the company, and total respect of social and environmental values in all of its activities.

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