Manager on Duty
Burke Williams
San Jose
hace 3 días

Manager on Duty

Are you a natural leader and ready for a manager-level position? Are you known as a creative problem solver with an innate ability to find unique solutions?

Do you pride yourself on being an active listener who is excellent with time management and decisive in taking action? If so, we invite you to apply for a Manager on Duty position to play a powerful role at Burke Williams Day Spas.

We are looking for inspiring and motivating leaders who can set and achieve goals with their teams while transforming the days and lives of our guests.

The Manager on Duty's role is multi-faceted to ensure that the day-to-day aspects of the spa run efficiently, safely, and smoothly while delivering a Burke Williams level of exceptional customer service.

Effective Managers on Duty are able to balance operations, team leadership, and individual guest connections each and every day.

Key Responsibilities

  • Create an inspiring team environment with an open communication culture
  • Motivate team members to transform their guests' days, while holding them accountable to Burke Williams standards for performance, dress code, and more
  • Monitor team performance through training and feedback; identify training needs and provide coaching where needed
  • Actively listen to team members' and guests' feedback, resolving any issues or conflicts in a way that is mutually beneficial
  • Recognize and reward high performance for individuals as well as the team collectively
  • Encourage creativity, innovation, and team camaraderie
  • Oversee day-to-day operations, ensuring the facility is running in a safe and efficient manner including opening / closing, cash reconciliation, balancing schedules, and more
  • Ensure Burke Williams standards are met in every aspect of the spa
  • Inspire the team to go above and beyond to create memorable experiences for their guests
  • Key Skills and Attributes

  • Passion for connecting with guests and team members on an individual level
  • Desire to transform the days of both your team and our guests
  • Ability to make quick assessments and decisions in the moment that are relevant for each unique situation
  • Creative problem solving, discovering unique ways to resolve conflicts or issues
  • Desire to engage with team members and employees personally, not interested in a "desk job"
  • Our Culture

    Burke Williams is a family-owned company and we consider each employee a member of our family as well. We pride ourselves on promoting from within - the average manager has been with us for an average of 9 years! Many of our senior leadership started in positions such as Front Desk, Estheticians, and Massage Therapists, so when we say we promote growth and development, we stand by it! Our mission is, "We exist to transform your day" and we are honored to bring that to life for our employees as well as our guests.

    Compensation and Perks

  • Competitive compensation plus commission, bonuses, and incentives
  • World-class wellness program including complimentary massages and chiropractic care
  • Generous employee discount on H2V, our proprietary skincare line
  • Medical, dental, and vision benefits, plus a K retirement plan
  • Stress-free shift coverage and flexible scheduling plus vacation and sick days
  • Advancement through development coaching, training, and the opportunity for annual raises and career growth
  • Safety Standards

    Your health and safety have always come first with our standard extensive cleaning protocols. Due to new guidelines surrounding COVID-19, we have gone above and beyond to add additional sanitizing and disinfecting measures. Please visit

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