Systems Administrator Expert
Experian Ltd
Heredia, Heredia, Costa Rica
hace 13 días

This role provides the right person a fantastic opportunity to join a truly global team. The Employee IT team are responsible for all aspects of end user computing at Experian, looking after everything from desktops and service desk through to Unified Communications and conferencing.

You may be based in Costa Rica but should expect to be communicating and collaborating with colleagues and customers around the world daily.

Job Description

The Unified Communications Engineer works as part of a team responsible for Global Service delivery of email, instant messaging, and mobility services to Experian’s workforce as well as migration of key messaging services to Office 365.

Key Responsibilities :

Office 365 migration and support

Adherence to ITIL standards and processes

Capacity Management

Support and maintain production systems (including on-call cover where required)

Advanced configuration and administration of Microsoft Windows servers

Operational Reporting

Real Time monitoring alerting

Developing and improving existing processes

Identifying and automating manual tasks and processes

T2 3 technology SME

Creating and maintaining support documentation

Project and new platform delivery

Evaluate new and emerging technologies to support business needs

Bachelor’s degree in Computer Science, Engineering or equivalent work experience.

Experience of the following technologies is required

  • Exchange 2010 2013 2016
  • Lync 2010 2013
  • SkyPE for Business
  • O365 exchange
  • Microsoft Windows 2008 2012
  • Microsoft Active Directory
  • Powershell
  • Mobile Device Management and Administration systems such as MobileIron
  • Email Hygiene systems such as Proofpoint, Symantec Messagelabs, Cisco Ironport, Mimesweeper
  • Email security systems such as SPF, DKIM and DMARC
  • Entrust email Encryption
  • The following skills are required

  • Ability to work within a team as well as independently
  • Highly proficient troubleshooting and problem solving skills
  • Experience with performance, capacity planning and tuning of Microsoft operating systems
  • Knowledge of ITIL processes
  • Excellent interpersonal skills and the ability to interface with internal / external customers, vendors, management etc. in
  • both formal and informal situations

  • Being self-motivated and accountable for service delivery, adherence to standards and delivery timelines
  • Strong Automation skills
  • Strong analytical skills
  • Proven previous job stability, including maintaining long-term work relationships with former employers.
  • Must be able to clear the company’s pre-employment screening.
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